Kerry Sutton Email & Phone Number

Westerville, OH, US

United States

• Implemented a new team structure within National Accounts department in order to service clients better
• Successfully led and managed daily activity a team of 3-4 Client Relations Partners
• Resolved escalations and non-standard issues both externally and internally
• Trained incoming Client Relations Partners, held shadowing sessions for new hires in other departments

New Albany, Ohio, United States

• First point of contact for clients to ensure all needs and expectations are met
• Managed work orders and client communication within various internal and external systems
• Able to easily and quickly determine client scope of work, manage all out of contract proposals

Columbus, Ohio Metropolitan Area

• Contributed to hiring, developing and retaining talent
• Monitored employee time cards and built schedule based on company payroll goals
• Worked as a team to exceed sales goals by beating planned goals and 2019 results
• Part of a beta test group focusing on a hospitality mindset in stores

Cincinnati, Ohio, United States

• Assist Store Manager with day-to-day operations
• Managed merchandise flow throughout the store, including placing new merchandise,processing shipment, and fulfilling customer orders

Liberty Center, Ohio, United States

• Managed the Store Operational Excellence Checklist ensuring store is operationally complaint
• Led individual segments, making sure each and every customer had an exceptional experiencewhile delivering results

Columbus, Ohio Metropolitan Area