Kerry Lynn Email and Phone Number

Responsible for identifying opportunities to improve business processes and workflows. Develop enhancements to business requirements minimizing manual effort. Work with personnel at various skill levels to determine how to accomplish necessary goals. Conduct QA testing of system and enhancements, including workflows to ensure consistency with requirements. Write operational documentation and procedures for various programs and enhancements. Create web based training presentations for 24 / 7 access.Provide in person and web based training on various programs, enhancements and procedures.Travel as part of the training and go-live team for acquisitions.Notable Accomplishments:Business / QA Analyst and trainer on the Lockbox Implementation project, providing a cost savings of 1.5mm.Key person on implementing, user acceptance testing and training for Expense Management company wide.Member of Core Team testing system upgrade of the Bradco ERP system.

Coordinated multiple IT, purchasing and business development projects concurrently. Maintained and troubleshot IT systems. Scheduled projects to ensure timely, accurate completion based on priority and business needs.Performed administration and provided technical support to warehouse and customer service. Interfaced with IT associates in Germany to ensure timely project completion.Liaised between programmers and end users to determine and implement customer requests for system enhancements. Performed testing and troubleshooting of system enhancements. Facilitated training on newly installed hardware and software. Trained and mentored all new Customer Service Representatives and Administrative Assistants. Conducted inventory audits and analyzed inventory reports. Analyzed customer accounts.Notable Accomplishments:Promoted from administrative role to position with wide range of IT, purchasing and customer service functions. Served as backup to Operations Manager, Product Procurement Administrator and Customer Service Supervisor during absences. Played key role in automation of invoice e-mailing process, reducing time spent on creating physical invoices and decreasing postage expenditure. Introduced purchase order scanning method, streamlining filing and retrieval of purchase orders substantially. Restructured company network and business processes, simplifying access to all documentation.

Managed full life cycle of projects involving the development and implementation of new and existing programs. Devised project plans and timelines to ensure timely, accurate completion.Supervised and mentored staff members on the completion of special projects. Liaised between programmers and staff members in gathering project requirements and specifications. Prepared reports for management detailing project progress and any current issues. Compiled documentation on requirements, processes and issues encountered during program development.Notable Accomplishments:Provided critical support in conversion of a proprietary database program. Spearheaded development and implementation of test plans and requirements for a problem tracking system.

Developed Computer Based Training (CBT) courses for an array of client training needs. Scripted, tested and debugged script for all programs. Collaborated with technical writers to ensure programs met specifications. Interfaced with customers to ensure training courses met requirements.Notable Accomplishments:Successfully met or exceeded all deadlines set by client.

Provided level 2 & 3 helpdesk support to users across more than 40 branch offices. Coordinated timely, accurate resolution of helpdesk tickets. Designed and documented helpdesk procedures. Prepared helpdesk reports for senior management. Evaluated purchase of new hardware, software and peripherals. Authored and revised technical documentation.Trained staff members in helpdesk procedures. Collaborated with programmer in developing and implementing enhancements to database program.Notable Accomplishments:Steered conversion of database program utilized company-wide, maintaining both versions of database during rollout to all branches, completing project in advance of deadline. During initial role as HR Administrator, spearheaded automation of numerous manual procedures.