Building strong relationships is the foundation of success at ADP RPO. A Client Relationship Manager (CRM) is responsible for developing partnerships with our client accounts by working directly with the client staffing team, hiring managers (Manager or Director level), or account team, to develop and enhance strategies that ensure successful delivery of staffing services. The primary focus of the role is to identify and select top level candidates for key openings within the assigned client(s). A CRM is responsible for building and managing relationships within assigned operating units to fully understand the needs of the client. The Recruiting CRM is responsible for managing the recruitment efforts and hiring process for complex accounts and positions requiring them to lead the intake process with hiring managers, develop sourcing strategies, and develop relationships with client contacts.Developed comprehensive, effective and innovative sourcing and selection strategies to efficiently attain top level candidates in a multi-state region.Consistently consulted and collaborated with hiring managers regarding expectations, challenges and strategies.Designed process improvements, implemented solutions and shared best practices with account team members and client partners.Conducted requisition and pipeline management which included candidate screening, as well as database management in a high-volume environment.Led weekly meetings with hiring managers and account teams to discuss and assess candidate and requisition status and health. Performed internet research and job posting review including pipeline status movement.Consulted with Managers regarding phone and behavioral interviewing strategies and analysis of completed interviews of potential candidates to select top level candidates.Sold, identified and selected candidates to present to client hiring manager and advised top level candidates on a client's opportunity.

Full cycle recruiting oversight for Managed Services, Technology Services, Legal Document Services, Customer Service and Administration. Led team of 6 Recruiting Specialists.Provided ongoing training to team members and hiring managers on processes/procedures, technology and two Applicant Tracking Systems.Led and worked on various special projects.Mentored several team members and successfully on-boarded new Recruiters.Actively participated in Monthly One on One Meetings with Manager and team members.Assisted with high volume hiring initiative for Accounts Receivable Division. Successfully sourced, screened, and hired 25+ employees in a short time period, in addition to handling regular recruiting responsibilities.

Delivered comprehensive recruiting services in a high-volume environment for a multi-state region.Successfully recruited and drove selection process which included posting, sourcing, and screening, gathering feedback and recommending a variety of qualified candidates to hiring managers.Partnered and consulted with hiring managers to verify and understand their recruitment needs and establish versatile recruitment plans and strategies for both exempt and non-exempt positions.Utilized multiple recruiting resources to proactively attract qualified candidates, promote Ricoh/Ikon and build an active pipeline, including, but not limited to, Internet job boards, community organizations, colleges, career fairs, referrals, open houses / interview days, relationship recruiting and networking.Maintained all aspects of Applicant Tracking System including posting and closing of all positions, tracking of all recruitment activity, custom reports, and compliance with OFCCP guidelines.Lead on Talent Profile Creation Team for key roles within the organization.Facilitated training for local areas on the recruiting process/compliance and ATS Training. Worked together with local HR Managers to plan and execute training.Developed training on how to source and recruit Service Technicians. Presented on team calls.

Oversaw marketplace recruitment, training and development efforts for New England area.Managed full cycle recruitment process including; sourcing, job postings, behavioral interviewing, verbal and written job offers, maintaining qualified pipeline of candidates, and new hire development working in partnership with management.Analyzed and communicated recruitment and training objectives with Operations Managers by formulating and identifying a strategized and defined plan of action.Managed training and development for managers and employees including; needs assessment, curriculum development, and facilitation of various blended learning programs.Delivered training to non-exempt and managerial personnel in a mixture of instructional situations including; classroom based, virtual, on-the-job training and one-on-one settings.Provided volunteer services to non-profit agencies, facilitated mock interview sessions.