Web Development & Hosting Company

Key Responsibilities- Bank Manager- Leading and Developing staff, New Business Acquisition, Retention of existing Customers- Continuous improvement in customer satisfaction and Staff Engagement/Motivation. - Process improvement using Kaizen ideology. - Achieving and superseding set growth targets for a big 75 branch (deposits and home loans) - Home Lending Book over $300m- Delivering and Managing Change initiatives/Strategies- Building relationships with Key… Show more Key Responsibilities- Bank Manager- Leading and Developing staff, New Business Acquisition, Retention of existing Customers- Continuous improvement in customer satisfaction and Staff Engagement/Motivation. - Process improvement using Kaizen ideology. - Achieving and superseding set growth targets for a big 75 branch (deposits and home loans) - Home Lending Book over $300m- Delivering and Managing Change initiatives/Strategies- Building relationships with Key Stakeholders- Ensuring regulatory and operational compliance standards strictly upheld- Heavy focus on Development of staff via one on one coaching, formal training, observation of skills and feedback sessions. - Succession Planning- Fating of Lending submissions within Delegated Commitment Authority (DCA $750K Cat A - D)- Performance reviews- Strong Community focus with a vision toward forming and sustaining long term relationships- Sharing Best Practices with a view to supporting success for all Stores in Local Market area as a collective- Complaint resolution Show less

Key Responsibilities- Expert at Decisioning Retail Lending submissions within Delegated Commitment Authority (DCA)- Held a Personal Delegated Credit Authority - $1.5M. Also held DCA to assess credit submissions up to $3M during secondment to Higher Level Credit Manager position.- Training Credit Assessors and Overviewing fated files to ensure compliance obligations met and quality of our lending book maintained - with subsequent coaching and training where required- Ensuring… Show more Key Responsibilities- Expert at Decisioning Retail Lending submissions within Delegated Commitment Authority (DCA)- Held a Personal Delegated Credit Authority - $1.5M. Also held DCA to assess credit submissions up to $3M during secondment to Higher Level Credit Manager position.- Training Credit Assessors and Overviewing fated files to ensure compliance obligations met and quality of our lending book maintained - with subsequent coaching and training where required- Ensuring Compliance with Credit and Operational risk policies and procedures- Finding the balance between quality lending files versus Effective Risk Management- A heavy focus on credit coaching and development of Branch staff, Mobile Bankers and Call Centre Staff- Recognising Risk and compliance trends and take steps to develop strategies to address, manage, and sustain change- Strong working knowledge and adherence to NCCP- Complex analysis of Tax Returns & Financials - Self Employed, Company, Trust, Self Managed Super Funds Show less

Key ResponsibilitiesStrong Analytical skillsCoaching and mentoring credit analysts and administration staff. Team support, displaying essential Leadership qualities in all interactions.Fating of credit card submissions in line with Delegated Commitment Authority (DCA)Deliver appropriate feedback to peers and customers when required.Conflict resolution.Finding balance between Customer Service and Effective Risk Management. Develop Best PracticesRecruitment of… Show more Key ResponsibilitiesStrong Analytical skillsCoaching and mentoring credit analysts and administration staff. Team support, displaying essential Leadership qualities in all interactions.Fating of credit card submissions in line with Delegated Commitment Authority (DCA)Deliver appropriate feedback to peers and customers when required.Conflict resolution.Finding balance between Customer Service and Effective Risk Management. Develop Best PracticesRecruitment of new staff. SupervisionDelegation of tasksInteraction with Key StakeholdersPolicy interpretation and suggestions for updates and improvements. Show less

Key ResponsibilitiesAnalytical skillsCoaching and mentoring. Team support, displaying essential Leadership qualities in all interactions.Deliver appropriate feedback to peers and customers when required.Conflict resolution.Ability to find the balance between Customer Service and Effective Risk Management. Develop Best PracticesRecruitmentDelegation of tasks

Key ResponsibilitiesDelivering world class customer experience to all customers. New Business acquisitionDispute resolution Develop peer and customer relationships.Strong organisational skillsStrong verification skillsFraud detection skillsLiaise and communicate with key stakeholders

Key ResponsibilitiesInbound Call Centre - Customer AdvisorUphold Exceptional Customer service StandardsHandle Customer enquiries within set timeframesResolving disputesStrong listening skills and problem solving skillsRetention

Bar Attendant Frontline Customer ServiceSupervising and Training new staff

Key ResponsibilitiesLeadership/supervisionDeliver and Manage ChangeReview/ Resolve ombudsmen enquiriesHandling difficult customers/conflict resolutionLegislative appeals analysis and decisioningHandling internal & external disputes.Upholding 'one contact' work ethic - taking ownership.Outreach to local community groups.Report writing – Staff PerformanceMonitoring and approving workFormally training staffPolicy Expert and contact officer for Local… Show more Key ResponsibilitiesLeadership/supervisionDeliver and Manage ChangeReview/ Resolve ombudsmen enquiriesHandling difficult customers/conflict resolutionLegislative appeals analysis and decisioningHandling internal & external disputes.Upholding 'one contact' work ethic - taking ownership.Outreach to local community groups.Report writing – Staff PerformanceMonitoring and approving workFormally training staffPolicy Expert and contact officer for Local AreaLiaison officer for policy division, systems support, branches and call centres.Ombudsman Liaison Officer Show less

Key ResponsibilitiesFrontline Customer serviceReview of ombudsmen enquiriesHandling difficult customers/conflict resolutionLegislative appeals analysis and decisioningTeam leader/SupervisorHandling internal & external disputes.Upholding 'one contact' work ethic - taking ownership.Monitoring and approving work.