Kerry Moffo Email & Phone Number

Remote

Provide professional services to plan, implement, and support client portfolio, project, and work management solutions.

Jacksonville, Florida Area

Established and led a project management office with 9 direct reports (project managers, business systems analysts, asset control, and continuous improvement professionals) for a $143m healthcare consumer engagement company. Operated as the center of all business, system, and new client implementations, performance monitoring, cost management, timeline.

Jacksonville, Florida Area

Consultant role selected to design and implement a full lifecycle workflow process for work intake and project status within IT operations and GuideWell Connect. Facilitated cross functional business requirements sessions and developed technical requirements within an agile framework to configure and implement Oracle Fusion. -Scrum Master for GuideWell.

Remote / Mobile

Global technical requirements and project lead, managing and prioritizing deliverables across a global team of 8 process consultants and 6 developers in 9 countries; interfaced and integrated a custom global workflow application with systems of record in each global region, defined the business process workflow, and contributed to the user interface and.

Research Triangle Park, NC

North America Order to Cash Process Consultant partnered with key internal operational stakeholdersrepresenting various internal business units to review and deliver business results, negotiate service level agreements, and support/prioritize initiatives aimed at improving productivity and operational effectiveness for the business unit and/or the process.

Research Triangle Park, NC

IT Team Leader managed a multi-national help desk team of 3 off-shore analysts that supported more than 40 applications for the Americas. Maintained technical documentation, problem determination guidance, service level agreements and communication in support of operations.-Reduced system downtime by 33% over a three-year period after earning and applying.

Research Triangle Park, NC

Role: Member of IT help desk support team performing problem determination, root cause analysis and writing technical requirements to close process/technical gaps in the workflow tools. This included remote and desk-side end user support as well as interfacing between business and IT developers to build solutions to repetitive problems.Significant.

Raleigh-Durham, North Carolina Area

Role: Subject Matter Expert in Billing and Backlog Management tools and process.Significant Accomplishment:- Wrote requirements and worked with developers to agree on design of 3 key workflow applications that resulted in a 57% productivity improvement.-Developed and delivered technical and process documentation as well as education for the workflow.