Kerry Moffo Email & Phone Number

Remote

Provide professional services to plan, implement, and support client portfolio, project, and work management solutions.

Jacksonville, Florida Area

Established and led a project management office with 9 direct reports (project managers, business systems analysts, asset control, and continuous improvement professionals) for a $143m healthcare consumer engagement company. Operated as the center of all business, system, and new client implementations, performance monitoring, cost management, timeline management, and client SLA/ contract agreements. Partnered with enterprise level IT, security, legal, and compliance teams as part of a shared… Show more Established and led a project management office with 9 direct reports (project managers, business systems analysts, asset control, and continuous improvement professionals) for a $143m healthcare consumer engagement company. Operated as the center of all business, system, and new client implementations, performance monitoring, cost management, timeline management, and client SLA/ contract agreements. Partnered with enterprise level IT, security, legal, and compliance teams as part of a shared services model to ensure alignment of GWC to enterprise standards.-Leading the company decommission of 4 product lines, across 13 clients, 186 vendors, and company level closure projects through the development of detailed project plans & timelines, subject matter expert assignments, asset destruction, and data recovery activities on time and within budget while maintaining or exceeding service level expectations.-Collaborated with compliance, legal and corporate security to build and implement a record retention policy and processes to support CMS and client data requests after closure of the business.-As Clarizen certified administrator, led business requirements, development, and implementation of a company, client and product level dashboard and workflow (Clarizen). The result led to elimination of rework, multi-leader level visibility of performance, triggered leader approvals for cost and timeline commitments, improved the capture of project/client attributed cost, and increased client billing from 70% to over 95%.-Developed and implemented templates and standards for documenting, tracking, and reporting issues, action items, risks, and change requests across the organization. -Developed an asset recovery, tracking, and reporting process saving GuideWell Connect $150K-Developed an expense recovery and tracking process saving GuideWell Connect $100K Show less

Jacksonville, Florida Area

Consultant role selected to design and implement a full lifecycle workflow process for work intake and project status within IT operations and GuideWell Connect. Facilitated cross functional business requirements sessions and developed technical requirements within an agile framework to configure and implement Oracle Fusion. -Scrum Master for GuideWell Connect marketing platform project. Planned, developed, introduced, and trained business teams to use new agile processes increasing… Show more Consultant role selected to design and implement a full lifecycle workflow process for work intake and project status within IT operations and GuideWell Connect. Facilitated cross functional business requirements sessions and developed technical requirements within an agile framework to configure and implement Oracle Fusion. -Scrum Master for GuideWell Connect marketing platform project. Planned, developed, introduced, and trained business teams to use new agile processes increasing performance delivery and client satisfaction during sales and daily operations delivery.-Leveraged to troubleshoot and resolve critical issues within the operation by performing Six Sigma opportunity assessments, root cause analysis, service recovery action plans, and lessons learned sessions to better the organizations performance. Show less

Remote / Mobile

Global technical requirements and project lead, managing and prioritizing deliverables across a global team of 8 process consultants and 6 developers in 9 countries; interfaced and integrated a custom global workflow application with systems of record in each global region, defined the business process workflow, and contributed to the user interface and architectural design. Created a continuous improvement cycle by developing and implementing an agile process methodology.-Saved up to 10%… Show more Global technical requirements and project lead, managing and prioritizing deliverables across a global team of 8 process consultants and 6 developers in 9 countries; interfaced and integrated a custom global workflow application with systems of record in each global region, defined the business process workflow, and contributed to the user interface and architectural design. Created a continuous improvement cycle by developing and implementing an agile process methodology.-Saved up to 10% of transaction processing time and reduced manual intervention on multiple projects by designing and delivering Application Program Interface (API) automation or services between the workflow application and systems.-Eliminated over $1.5m in annual costs by transforming the end-to-end process quote-to-cash processes to enable sunsetting of multiple legacy IT assets. -Managed complex project/change management, Agile team resources, negotiated delivery timelines, and delivered the final product on schedule.-Developed and delivered virtual and on-site classroom training sessions for multiple end-user and stakeholder roles in multiple countries and continents. Show less

Research Triangle Park, Nc

North America Order to Cash Process Consultant partnered with key internal operational stakeholdersrepresenting various internal business units to review and deliver business results, negotiate service level agreements, and support/prioritize initiatives aimed at improving productivity and operational effectiveness for the business unit and/or the process execution teams.-Accelerated annual internal contract review process by greater than 50% by aligning global, regional, and local… Show more North America Order to Cash Process Consultant partnered with key internal operational stakeholdersrepresenting various internal business units to review and deliver business results, negotiate service level agreements, and support/prioritize initiatives aimed at improving productivity and operational effectiveness for the business unit and/or the process execution teams.-Accelerated annual internal contract review process by greater than 50% by aligning global, regional, and local stakeholders to consolidate service level agreements to standardize support expectations and eliminate process redundancy at all levels.-Led process development and executed the contract migration project plans for the Americas as well as global fulfillment operational teams supporting 2 major divestitures. Show less

Research Triangle Park, Nc

IT Team Leader managed a multi-national help desk team of 3 off-shore analysts that supported more than 40 applications for the Americas. Maintained technical documentation, problem determination guidance, service level agreements and communication in support of operations.-Reduced system downtime by 33% over a three-year period after earning and applying Lean Six Sigma green belt certification and applied methodology to improve stability of automated interfaces in the… Show more IT Team Leader managed a multi-national help desk team of 3 off-shore analysts that supported more than 40 applications for the Americas. Maintained technical documentation, problem determination guidance, service level agreements and communication in support of operations.-Reduced system downtime by 33% over a three-year period after earning and applying Lean Six Sigma green belt certification and applied methodology to improve stability of automated interfaces in the Americas.-Performed problem determination, root cause analysis, and wrote technical requirements to close process/technical gaps in the workflow tools. This included remote and desk-side end user support as well as interfacing between business and IT developers to build solutions to repetitive problems.-Resolved greater than 40% of overall problem report volumes consistently after achieving and applying Lotus Notes Application Developer certification. Awarded top contributor as a result. Show less

Research Triangle Park, Nc

Role : Member of IT help desk support team performing problem determination, root cause analysis and writing technical requirements to close process/technical gaps in the workflow tools. This included remote and desk-side end user support as well as interfacing between business and IT developers to build solutions to repetitive problems.Significant Accomplishment :- Top contributor as demonstrated by personally and consistently resolving greater than 40% of overallproblem report… Show more Role : Member of IT help desk support team performing problem determination, root cause analysis and writing technical requirements to close process/technical gaps in the workflow tools. This included remote and desk-side end user support as well as interfacing between business and IT developers to build solutions to repetitive problems.Significant Accomplishment :- Top contributor as demonstrated by personally and consistently resolving greater than 40% of overallproblem report volumes.-Pursued and achieved technical certification as an Associate Lotus Notes Application Developer-Developed and maintained Lotus Notes Applications used to manage local ticketing process as well as track progress on internal operational initiatives. Show less

Raleigh-Durham, North Carolina Area

Role : Subject Matter Expert in Billing and Backlog Management tools and process.Significant Accomplishment :- Wrote requirements and worked with developers to agree on design of 3 key workflow applications that resulted in a 57% productivity improvement.-Developed and delivered technical and process documentation as well as education for the workflow applications used for billing and backlog management of services contracts.