I work closely with our strategic global customers and their global account team to orchestrate and negotiate complex licensing solutions and contracts. I utilize my years of experience to be a trusted advisor for my customers, partners, and internal teams.

I helped create this role from the ground up. I am responsible for handling post sales CE cases for SMC Digital Sales for the US and Canada. Cases are submitted via Specialist Finder for post sales assistance. CE cases are accepted, researched and resolved. Cases that do not qualify are declined with proper redirection. I work very hard to ensure that the original submitter has a correct path forward. My work requires a high level of understanding of operational procedures, contract &… Show more I helped create this role from the ground up. I am responsible for handling post sales CE cases for SMC Digital Sales for the US and Canada. Cases are submitted via Specialist Finder for post sales assistance. CE cases are accepted, researched and resolved. Cases that do not qualify are declined with proper redirection. I work very hard to ensure that the original submitter has a correct path forward. My work requires a high level of understanding of operational procedures, contract & licensing knowledge, creative trouble shooting, tracking & analysis, effective communication with internal staff and external partners, along with mentoring and supporting co-workers. Show less

Upon hire I was one of 5 LSSes handling all Inside Sales US accounts. I officially covered half of the US for SMC Managed Accounts, supporting 14 AEs along with helping support DR. Responsible for renewals, new opportunities, and post sales, it all fell to us. Our small team helped pioneer the Fargo Inside Sales LSS team prior to the merger with field sales and the expansion to Las Colinas.

I offer consultation for Service Providers who utilize IaaS, SaaS, Daas, Paas, and Private Cloud solutions that run on Microsoft licensing in the private and academic sectors. Utilizing Azure helps my customers maintain agility while cutting costs. I help them navigate complex licensing compliance through analysis of monthly orders watching for errors and software dependencies. I have become a trusted advisor to both the C-level executives and IT Administrators. In addition to using… Show more I offer consultation for Service Providers who utilize IaaS, SaaS, Daas, Paas, and Private Cloud solutions that run on Microsoft licensing in the private and academic sectors. Utilizing Azure helps my customers maintain agility while cutting costs. I help them navigate complex licensing compliance through analysis of monthly orders watching for errors and software dependencies. I have become a trusted advisor to both the C-level executives and IT Administrators. In addition to using organizational skills to manage this high volume role, I also oversee a team of three quoting representatives in India. Show less

This was an enjoyable role where I was able to focus on a smaller team. I was able work with my reps directly, one on one, to train them in renewal strategies and organization. I taught them to develop customer solutions and to understand Microsoft licensing and compliance. I also led conference calls for their largest most critical opportunities.

When the Microsoft Specialist role was dissolved, we were moved into an emergency role to ease the transition for the Software Specialists. I was, again, entrusted to develop a new role at Dell, this time as a part of a larger team of 26. It was an intense quarter spent training and problem solving. I not only worked 1x1 with the Software Specialists but also created decks and presentations, led group trainings and helped resolve customer problems. This role encompassed not only corporate, but… Show more When the Microsoft Specialist role was dissolved, we were moved into an emergency role to ease the transition for the Software Specialists. I was, again, entrusted to develop a new role at Dell, this time as a part of a larger team of 26. It was an intense quarter spent training and problem solving. I not only worked 1x1 with the Software Specialists but also created decks and presentations, led group trainings and helped resolve customer problems. This role encompassed not only corporate, but also public, government and academic sectors. Show less

As a Microsoft Specialist I enjoyed the opportunity to develop long-term relationships with both my customers and the Microsoft Territory Account Managers. I became their trusted advisor and won most of my business by effectively helping them find solutions and develop a management structure for their licensing. In this role I was a liaison between the Dell Account Executive, Microsoft Territory Manager, Customer & Inside Sales Representative. I worked directly with C level executives to… Show more As a Microsoft Specialist I enjoyed the opportunity to develop long-term relationships with both my customers and the Microsoft Territory Account Managers. I became their trusted advisor and won most of my business by effectively helping them find solutions and develop a management structure for their licensing. In this role I was a liaison between the Dell Account Executive, Microsoft Territory Manager, Customer & Inside Sales Representative. I worked directly with C level executives to uncover their needs and found solutions that maintained compliance while allowing them to become agile and efficient. I also organized sales opportunities, presented RIO comparisons and processed agreements. Show less

This was a new opportunity to develop a previously non-existent role by providing technical presales assistance for Microsoft Server OEM Software. As a team of three, we created multiple layers of internal marketing and mindshare including weekly newsletters, MOSS resources, product launches, lobby events and marketing floor walks. I trained the Dell Oklahoma City Server Sales Representatives through classes and individually. I worked directly with Microsoft Senior Product Managers and became a… Show more This was a new opportunity to develop a previously non-existent role by providing technical presales assistance for Microsoft Server OEM Software. As a team of three, we created multiple layers of internal marketing and mindshare including weekly newsletters, MOSS resources, product launches, lobby events and marketing floor walks. I trained the Dell Oklahoma City Server Sales Representatives through classes and individually. I worked directly with Microsoft Senior Product Managers and became a liaison between Microsoft and Dell. I also worked Microsoft conventions such as TechEd Orlando 2007, PASS Seattle 2008 and after the role ended, I was asked to work TechEd Los Angeles 2009. Show less

As a Technical Sales Representative I worked directly with the customer to provide Dell Server & Storage solutions. I worked in a team of three with Inside Client Sales and the Software Specialist for a named account set. I engaged a Services specialist and independent product specialists as needed to resolve customer issues.

Art teacher to at-risk kids and tutor for Math & English.

Created, marketed, sold, and shipped original oil paintings internationally.