Kerry Pratzon Email & Phone Number

Work directly with clients to understand their strategic business goals, their operational processes and pain points. Prepare and conduct detailed Product demonstrations across the entire stakeholder base, from C-Level to Managers and process Specialists. Build a trusted advisor relationship, and expertly communicate the value of Bullhorn products and services. Help define the technical proposal to meet project objectives, and support implementation from Design to Delivery through Go Live.

Morristown, New Jersey, United States

Managed large team dedicated to Pay/Bill functions for our contingent workforce. Corporate Services supports centralized functions for our erecruit/Bullhorn system such as new company setup, custom reporting and rate management.Led Kaizen continuous improvement for Middle Office, identifying and providing technical recommendations which resulted in a massive shift in efficiency. Subject Matter Expert in time capture (Bullhorn Time & Expense/PeopleNet, Workforce Dimensions UKG/Kronos, Fieldglass, ADP), Paycard, invoice reconciliation, Vendor Management Systems, and customized reporting.CoWorx Staffing Services provides a suite of HR solutions from temporary staffing, on-site services, direct hire and payrolling. Specialty in Logistics, Light Industrial, warehouse and clerical.https://www.coworxstaffing.com/about/

Morristown, New Jersey, United States

Developed and managed company's first Shared Services division, dedicated to centralized payroll and billing support for Front Office and Clients. Drove efficient solutions to Talent Payroll, Client Invoicing and customized reporting. Continuous improvement of pay/bill functions and standard operating procedures. Trained to support multiple time-keeping solutions such as Kronos Workforce Management, Bullhorn Time & Expense (formerly PeopleNet), and erecruit by Bullhorn (Staffing and Recruiting Software).

Luxury Method (CoWorx Staffing brand) servicing the retail selling specialists find work with Luxury Beauty and Fragrance brands.Account Management of the Luxury Beauty division's second largest client, providing customized service and support for complex weekly reporting and monthly budgets.• Developed and delivered extensive Monthly Budget Reports created from client Spend against extensive budget tables. Reporting was reviewed and disseminated manually to 90+ recipients across Finance, Regional Management and local Account Executives • Worked closely with HR to develop and execute the first Travel Policy for field associates traveling domestically and internationally• Created and lead training sessions for clients and internal team, both in-person and via webinarAs Team Lead directed the daily efforts of Client Service Representatives to achieve departmental goals through coaching & mentoring. Generated quarterly performance assessments / core competency reviews

New York City Metropolitan Area

Maintained client/vendor relationships for +50 high-end jewelry locations, and was selected to manage "at risk" client relationships for retention and improved experience.• Created audit of CAD/CAM rending to eliminate inconsistent costing due to inconsistent model creation• Authored official Q&A section, and responded to consumer queries via the company’s website • Developed first New Employee handbook, and served as new employee trainer

Montgomery County, Pennsylvania, United States

Bachelors Of Arts, History

Graduate Gemologist