Responsibilities:Ensuring gas safety checks are up to dateEnsuring electrical safety checks are up to dateArranging inventories, check in and check out appointmentsAdvising utility companies of meter readingsCo-ordination of estimates and undertaking of repairs by contractorsNegotiating the return of deposits between landlord and tenant (including co-ordination of any repairs, cleaning as required)Day to day correspondenceRecording all accurate file notes on the property management systemInvoice management and processingManaging the process relating to insurance claims

Manage a portfolio of around 160 properties. A typical day includes advising landlords about maintenance work, carrying out pro-active property inspections, liaising with local authorities, organising repairs and working with other operations departments regarding the re-let or hand-back of properties. Responsibilities:- Work closely with Managers and Admin Teams to ensure all properties are ready for occupation.- Ensure new lets are ready for new tenants- Respond to landlord, tenant and office enquiries quickly and efficiently- Assist landlords & tenants to resolve any issues that may arise during a tenancy- Develop strong relationships with landlords to retain/develop possible business opportunities- Field tenant repairs/maintenance requests, instruct approved contractors- Keep landlords and tenants updated at all times- Ensure funds are available prior to larger works being commissioned- Carry out regular property inspections and submit detailed pro-active reports to landlords- Advise landlords regarding property rent arrears and discuss possible renewals.- Negotiate deposit returns and submit evidence to My Deposit Scotland if there is a dispute- Manage rent arrears by contacting and/or visiting tenants to set up a payment plan

Manage enquiries from existing and new clients relating to letting, maintenance, compliance and management of properties.Responsibilities:*Liaise with landlords, contractors, tenants and local authorities to ensure safety certificates and property repairs are completed on time.*Receive calls, emails and office visits from tenants & landlord regarding general property management queries.* Instruct maintenance quotes/work with contractors.

Monitor customer service enquiries and concerns and respond, ensuring customer response times are met. Identify negative content and escalate the matter for an effective a speedy resolution. Foster an online sense of community while acting as an ambassador for the organization. Interface and coordinate with internal departments to plan Amazon Logistics strategy and to ensure a consistent message.Responsibilities* Communicate courteously with internal departments by telephone, email and virtual forum.* Investigate and solve customers’ problems, which may be complex or long-standing problems that have been passed on by internal departments.* Handling customer complaints or any major incidents, such as a security, health & safety or behavioural issues.* Issue refunds or replacements for customers.* Develop feedback or complaints procedures for customers to use.* Develop customer service procedures, policies and standards for the department.

Provide support to customers using Amazon services such as Appstore, Kindle, MP3, Fire TV and Amazon Cloud Drive. Responsible for liaising with internal departments or external merchants, creating reports for engineers and owning the investigation until resolution.Responsibilities* Managing customer enquiries by telephone, video phone (Mayday), email or online chat.* Ensuring that customer problems are brought to a satisfactory conclusion.* Involved in developing customer service policies via internal Kaizen & Gemba events.* Contribute to and participate in team meetings

Responsibilities:* Resolve customer queries over the phone and email.* Work towards weekly targets* Identify any emerging problems and escalate* Liase with internal department or external companies, such as couriers and manufacturers* Maintain awareness of current media articles e.g. new product release dates

Ensure that newly hired staff are motivated, monitored and measured in line with company targets and performance standards.Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.Duties*Motivating the team to achieve high standards and monthly targets.*Dealing with and resolving problems and issues which arise.*Coaching and training new staff.*Monitoring and reporting on standards and performance targets.*Facilitating weekly Team Lead meetings.*Implementing new initiatives.*Praise team members and create a positive working environment.*Ensuring all administrative records are entered and updated.

Responsibilities:* Receive escalated customer queries and resolve the issue.* Design and deliver ongoing coaching for Technical Support Agents.* Obtain feedback from customers to catalogue trends.* Liase with management and other departments.* Manage and update customer accounts.

Responsibilities* Meet with clients and obtain a design brief.* Liaise with other professionals such as structural engineers and technical specialists.* Carry out 2D and 3D design work using AutoCAD, Sketchup and Adobe Illustrator* Complete building applications and dispatch to local authority.

Responsibilities:* Carry out site surveys.* Assist in the production of Historic Scotland reports.* Take part in site inspections.* Carry out 2D and 3D design work using AutoCAD, Sketchup and Adobe Illustrator* Attend lectures outlining new materials/technologies.

Responsibilities:* Contact tenants to gather reference material for landlords.* Follow up with employers to attain tenant references.* Liaise with Experian to obtain credit reports.* Finalise landlord report indicating whether Homelet insurance has been approved, declined or approved with guarantor.