Kerry V. Email & Phone Number

Maple Grove, Mn

Burnsville, Mn

Burnsville, Mn

• Recommended and implemented actions to improve operating efficiencies, procedures and cost containment.• Managed workflow across multiple regions and business units; monitored problems, recommended and implemented corrective actions.• Supervised the daily processing of personal lines new business applications and policy changes, including the tracking of all documents, reports, surveys and related materials.• Tracked quality and timelines of work performed by department to ensure quality and service standards were met.• Advised upper management of critical developments in the Regional Office that may have impacted underwriting or support for all regions. • Created, changed and implemented standard operating procedures, objectives, and guidelines.

• Analyzed and evaluated monthly loss listings, reconstructions, book of business reviews, agency and claim referrals and special inspection programs for account viability and took appropriate underwriting action for the Personal Lines accounts identified as needing attention through the discovery process.• Developed strong agency relations through field visits, frequent verbal and written communication. Worked with the agencies to resolve financial representative questions and problems to promote more profitable books of business.• Evaluated and monitored agent experience reports, scorecards, profiles, high loss rep programs, desktop reporting and other data to determine specific problems affecting loss ratios.

• Reviewed/analyzed new business applications, changes, non-renews and reinstatements using underwriting guidelines and State Insurance Codes to authorize, reject, rescind or non-renew.• Ensured correct pricing structures were applied to insurable risks, by properly classifying the exposure and verifying that the appropriate characteristics were identified and applied.• Processed follow-up reports as well as ordering and reviewing inspection reports.

• Selected by upper management as the department troubleshooter because of proven abilities to be flexible and having the necessary skills and abilities to work with challenging, difficult or inexperienced agents in a constructive manner, helping those agents achieve their personal, regional and corporate goals.• Proactively researched, reviewed and analyzed industry trends and profitability issues.• Reviewed new applicants and advised the agents and their licensed staff as to acceptability and eligibility of new auto applicants.

Question Resolution Group Team LeadCustomer Service Representative

Bachelor Of Science, Business Administration

Mini Mba