Kerry Weiner Elkind is an internationally recognized expert on improving workplace performance.Kerry has more than 30 years of experience helping organizations build and sustain world-class leadership, management, and employee performance. Kerry works with Fortune 1000 companies in a variety of industries to align strategy and performance so that front-line sales and service employees can make a greater contribution to bottom-line results. She has developed and implemented successful initiatives for winning and retaining customers in major call centers, business-to-business and direct sales organizations.Kerry’s energy and enthusiasm make her an inspiration and a favorite to senior leaders, management teams, and front-line sales and service representatives worldwide.Internationally, leaders hire Kerry to develop, implement, and sustain performance-driven service and sales cultures throughout their organizations. She has conducted leadership training sessions in France, Hong Kong, China, and Thailand, and she has trained leaders throughout the Asia Pacific region.Kerry also provides executive coaching to help global leaders achieve world-class results. She is a certified senior consultant for Birkman International and for the Mediation Training Institute International.Kerry co-authored Free Agents: People and Organizations Creating a New Working Community (Jossey-Bass, Inc. 1997) and Service to Sales: Changing Culture and Mindset in Your Call Center (Noble Dog Press, 2007). She also is a contributing writer to many internet and nationally syndicated publications.Kerry served as Director of Strategic Planning on the Board of Directors for UCSF Partners In Care, as well as a board member on a number of nonprofit organizations and independent schools. In her spare time, Kerry works with teenagers and young adults in improving reading fluency and comprehension skills.Specialties: Organizational StrategyTraining Needs AnalysisInstructional DesignTraining Program Development and DeliveryChange ManagementExecutive CoachingPerformance Consulting FacilitationTeam Building and Mediation