With a strong foundation in customer service, project management, and technical workflows, I thrive at the intersection of technology and operations. I’m passionate about leveraging systems to optimize processes, solve problems, and drive measurable improvements across teams and organizations.My experience spans designing and implementing automated workflows, managing complex projects, and ensuring seamless execution of operations. I bring a detail-oriented mindset and a commitment to delivering excellence in every task.Skills & ExpertiseProject Management: Experienced in coordinating cross-functional teams, managing timelines, and delivering results that exceed expectations.Technical Proficiency: Smartsheet formulas, Power Automate workflows, API integration, and SharePoint configuration for streamlined document management.Customer Service: Years of experience in building relationships, resolving challenges, and ensuring satisfaction in fast-paced environments.Order Fulfillment: Extensive knowledge of purchase orders (POs), invoicing, shipping logistics, and inventory management.Process Improvement: Skilled in developing automated solutions to enhance efficiency and accuracy.Professional HighlightsImplemented Power Automate workflows to integrate systems like Smartsheet, Outlook and SharePoint, ensuring automated file transfers and metadata tagging.Proven track record in managing technical and operational projects, consistently delivering on objectives with precision and attention to detail.Deep expertise in troubleshooting data validation issues and optimizing processes to reduce manual effort and improve results.What I'm Working OnCertifications: Preparing for the CompTIA A+ certification to strengthen my foundational IT knowledge.Projects: Exploring advanced workflow triggers and automation tools to further enhance operational efficiency.InterestsI’m passionate about solving technical challenges, learning new tools, and driving operational excellence. I enjoy collaborating with teams to implement solutions that make an impact.Let’s Connect!If you’re looking for a dedicated professional with a strong blend of technical, project management, and customer-focused skills, I’d love to connect and discuss how I can contribute to your team’s success.