• Supervise customer service representatives with a customer orientated attitude.• Ensure that customers and salesforce receive the quickest service possible.• Assist representatives in handling customers.• Determine a course of action to resolve customer problems.• Interact with customers using phone, fax, email, and in person.• Assist representatives during extremely busy times.• Ensure that customer service representatives follow all company policies and… Show more • Supervise customer service representatives with a customer orientated attitude.• Ensure that customers and salesforce receive the quickest service possible.• Assist representatives in handling customers.• Determine a course of action to resolve customer problems.• Interact with customers using phone, fax, email, and in person.• Assist representatives during extremely busy times.• Ensure that customer service representatives follow all company policies and procedures when dealing with customers.• Take customer complaints to upper management when necessary.• Interacts with vendors.• Coordinates employee meetings, parties and continuing education.• Generate reports for upper management.• Create, update and maintain call cycle script for representatives.• Maintains a database of customers for follow up.• Ensure a seamless process flow from the customer’s initial order to the delivery of products and services.• Review customer evaluations regarding service representatives’ work and look for areas that need improvement.• Train newly hired customer service representatives.• Train representatives on new equipment and software.• Approve employees’ KPI Reporting monthly.• Train representatives on new product and service offerings as well as special sales and promotions. • Participates in the formulation of the company’s strategic plan.• Collaborate with internal teams and external customers (e.g. sales, systems, marketing and senior management) to address customers’ needs• Proficient in MS Office, with working knowledge of CRM Dynamics 365 platforms with intermediate knowledge on Advance Mobility Software and application (Salesforce). Show less

• Successfully manage projects from initiation to completion.• Running Arianna / AMPS Data (Nielsen).• Fully understand the marketplace, Competitor activity, and threats.• Recommend media mix and timing of all Media budget settings. • Establish effective frequency levels and corresponding budget thresholds. • Produce detailed Media Analysis for different campaigns.• Investigate codes and allocation to relevant ads.• Update association files.• Administer spend… Show more • Successfully manage projects from initiation to completion.• Running Arianna / AMPS Data (Nielsen).• Fully understand the marketplace, Competitor activity, and threats.• Recommend media mix and timing of all Media budget settings. • Establish effective frequency levels and corresponding budget thresholds. • Produce detailed Media Analysis for different campaigns.• Investigate codes and allocation to relevant ads.• Update association files.• Administer spend macro and maintain spend files.• Perform Media Analysis.• Establish and run Quanvert data thus ensuring data quality.• Format Ming charts in alignment with project's specs.• Run Ad Dynamix (Nielsen Data) with creation of spend and SOE.• Prepared detailed presentations.• Execute Adhoc requests.• Client Services liaison with regards to projects and what is required.• Liaise with Data Processors on job set-up and specific variable creations.• Provide insightful and accurate Media charts to all CS teams across the Business.• Analyse Media charts and presentations.• Adhere to ISO20252 Quality Management system requirements. Show less

• Offered first-class assistance to the Questionnaire Design Department.• Managed questionnaires accurately from Client Service briefs received.• Delivered high-quality and efficient questionnaires to CS and in the field.• Compared edited questionnaires with a copy of the template.• Updated the database with information which included newcomers, codes, and mpegs. • Updated and printed questionnaires.• Made sure that completed questionnaires were dispatched to Field.•… Show more • Offered first-class assistance to the Questionnaire Design Department.• Managed questionnaires accurately from Client Service briefs received.• Delivered high-quality and efficient questionnaires to CS and in the field.• Compared edited questionnaires with a copy of the template.• Updated the database with information which included newcomers, codes, and mpegs. • Updated and printed questionnaires.• Made sure that completed questionnaires were dispatched to Field.• Liaised effectively with Client Services with regards to changes to be made to the questionnaires.• Successfully transcribed adverts.• Set up, recorded, and checked DVD’s.• Prepared questionnaires from Client / Executive briefs.• Revised change forms i.e. CS and DP queries.• Oversaw project checklists.• Successfully maintained the MB timeline in MS Projects. • Involvement commenced once CS, DP, and Field signed off a questionnaire.• Checked the field status report on a daily basis. • Checked project status between BERN and OUTPROSYS and communicated any delays and renegotiated timelines as was necessary.• Liaised directly with DP, made follow ups on all deliverables on ATP’s, Adhoc’s, and made sure that corrections were received, made, and delivered on time.• Pursued code sheet deliverables for ATP’s / LINKS, final data, and charting.• Liaised directly with CSS and Media to ensure that deliverables were sent in on time and in accordance with the agreed timeline.• Made the necessary changes to timelines which included set dates for briefings, debriefings, and feedback updates. • Weekly deliverables such as KPI’s and questionnaire changes will be monitored as well. Show less