Kersten Dehler Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Bloomington, Minnesota

Position eliminated due to COVID 19.• Received calls regarding member’s insurance information including network, benefits and claim questions. • Investigated and assisted in the resolution of member concerns regarding any service provided by or through HealthPartners.• Coordinated issue resolution with other internal departments on behalf of the member.• Provided information to Providers concerning their patient’s (member’s) coverage, network and benefits.

• Wrote and implemented protection plan to reduce the risk of further abuse or neglect, maintained the family unit intact and ensured that needed services are used. Identified family needs and made referrals to other agency or community resources such as residential treatment, public health services or parent counseling. • Wrote and filed with court a formal case plan according to required format for any child in placement or involved in court proceedings. Testified at legal proceedings… Show more • Wrote and implemented protection plan to reduce the risk of further abuse or neglect, maintained the family unit intact and ensured that needed services are used. Identified family needs and made referrals to other agency or community resources such as residential treatment, public health services or parent counseling. • Wrote and filed with court a formal case plan according to required format for any child in placement or involved in court proceedings. Testified at legal proceedings, recommended future court reviews and prepared other witnesses to testify.• Gathered information (such as social histories, client compliance with previous court orders, and list of possible witnesses) and prepared reports for submission to the County Attorney for use in petitioning for court intervention such as termination of parental rights or provision of protective supervision. • Transported or arranged transportation for clients to medical appointments, court hearings, placements, and other mandated services to assist clients to receive service. • Physically removed unwilling child from harmful environment to place in safe residence. • Wrote social histories and accurate case records (such as service referrals, quarterly evaluation of client progress toward goals, legal actions) according to department requirements. • Helped train new staff on the policies, procedures and computer programs. • Computer programs experience: SSIS, CAFÉ, Outlook, Microsoft Programs. Show less

• Met with clients to determine their needs, made referrals and provided data to social service agencies to assist them in obtaining social services (may work with interpreters to communicate with clients). • Explained legal requirements and departmental and county policies to clients; answered clients' billing questions and, when appropriate, billed agencies for client services provided. • Contacted social service providers to arrange for clients to meet with them. • Arranged… Show more • Met with clients to determine their needs, made referrals and provided data to social service agencies to assist them in obtaining social services (may work with interpreters to communicate with clients). • Explained legal requirements and departmental and county policies to clients; answered clients' billing questions and, when appropriate, billed agencies for client services provided. • Contacted social service providers to arrange for clients to meet with them. • Arranged transportation of and/or transport clients. • Compiled records of department statistics pertaining to number of clients served, client placements, client outcomes and/or funding.• Computer programs experience: MAXIS, Outlook, Microsoft Programs and BNA (Broader Needs Assessment). Show less

• Answered crisis line calls; assisted sex trafficking and domestic violence victims with safety planning, provided community resource information and supported callers. • Provided information, resources and support to residents in Shelter.• Performed intake and discharge procedures.• Performed 1:1 support to clients. • Case Management and goal planning with clients. • Train new volunteers, interns and staff on policies, procedures and computer programs. • Computer… Show more • Answered crisis line calls; assisted sex trafficking and domestic violence victims with safety planning, provided community resource information and supported callers. • Provided information, resources and support to residents in Shelter.• Performed intake and discharge procedures.• Performed 1:1 support to clients. • Case Management and goal planning with clients. • Train new volunteers, interns and staff on policies, procedures and computer programs. • Computer programs experience: Client Track, Outlook, Microsoft Programs. Show less

• Managed a staff of 6 and be responsible for the care of 18 children.• Administered medication per prescription requirements and document dosage.• Acted as a volunteer coordinator and greet groups or individuals providing service to the agency. • Handled crisis phone calls and intakes with a patient demeanor and solutions-focused approach in order to direct and refer them to appropriate advocates and resources.• Performed intake procedures which involved asking difficult… Show more • Managed a staff of 6 and be responsible for the care of 18 children.• Administered medication per prescription requirements and document dosage.• Acted as a volunteer coordinator and greet groups or individuals providing service to the agency. • Handled crisis phone calls and intakes with a patient demeanor and solutions-focused approach in order to direct and refer them to appropriate advocates and resources.• Performed intake procedures which involved asking difficult questions concerning how parents care for their children to determine level of care needed for the children.• Completed daily rosters, health assessments, child protection reports, and other important forms of documentation.• Certified in CPR, first aid, car seat training, and field trip training. Show less

Bachelors, Criminal Justice

Associates, Human Services