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Kerstin Gross Email & Phone Number
Vice President Customer Experience
at
Lanes & Planes
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Vice President Customer Experience
Location
Greater Munich Metropolitan Area, Germany
Company size
Who is Kerstin Gross? Overview
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Quick answer
Kerstin Gross is listed as Vice President Customer Experience at Lanes & Planes, a with 235 employees, based in Greater Munich Metropolitan Area, Germany. AeroLeads shows a matched LinkedIn profile for Kerstin Gross.
Kerstin Gross previously worked as Head of Customer Service Transformation at Knauf Digital and Head of Commercial Change and Training - Commercial Excellence at Knauf Group at Knauf Digital. Kerstin Gross holds Doctor Rer. Pol., Finance And Capital Markets, Magna Cum Laude from Ebs Universität Für Wirtschaft Und Recht.
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Profile bio
About Kerstin Gross
Passionate about transformation, digitalisation and customer experience - leaving my mark on the development of organizations: I am deeply passionate about driving organizational transformation, seizing the opportunity to make a meaningful impact, particularly in the realm of enhancing customer experiences. With a robust background spanning over 15 years in digitalization, transformation, sales, and service operations, I am committed to steering organizations toward continuous development and improvement.My enthusiasm lies in navigating the intricacies of transformations, a journey that necessitates not only a comprehensive and cohesive vision but also astute operationalization and adept change management. I thrive on challenges, relishing the opportunity to harmonize strategic design with hands-on implementation, bringing diverse stakeholders together. As this often requires new units and skills, my experience often involves constructing new functions from the ground up and ensuring their seamless operational integration.Understanding that transformation is a collaborative effort undertaken in a demanding, fast-paced environment, I recognize the importance of fostering a trust-based, collaborative, and motivating team culture. I believe in creating an environment where team members can take ownership and flourish, even amidst the complexities of the transformation process. A holistic view and collaboration are integral aspects of my approach, and I am always keen to leverage my diverse skill set to propel organizations toward success.
Current workplace
Kerstin Gross's current company
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Lanes & Planes
15 roles
Kerstin Gross work experience
A career timeline built from the work history available for this profile.
Head Of Customer Service Transformation
Leading the transformation of the Knauf Group’s service organization and processes including integrated, omni-channel target picture, service offering and customer experience, development of a multiyear transformation roadmap, design and agile implementation of a global contact management system including AI for intelligent routing, pre-classification and chatbots.
Feb 2023 - Mar 2024
Head Of Commercial Change And Training - Commercial Excellence At Knauf Group
Driving the sales transformation by defining a global sales approach and its implementation in the transformation program (including co-development of sales processes and agile implementation in Salesforce) and especially development and management of the change program and success management including training development, build-up of a change network and communication.
Mar 2021 - Feb 2023
Director Central Digital
Establishment and management of the operations of the newly founded Knauf Digital in Germany and USA especially rapid hiring, HR and finance processes; in addition, management of digitalization programs including enablement programs for a digital mindset and management of corporate venture capital activities.
May 2019 - Mar 2021
Head Of Portfolio Controlling
Establishment and management of the portfolio controlling department and making the portfolio the leading dimension for steering, reporting and organization structure through a companywide transformation (including changes in organizational structures, processes changes and new ways of collaboration in sales and request-to-offer process and implementation of Salesforce).Management and optimization of company-wide planning and forecasting process.
Feb 2017 - Mar 2019
Acting Head Portfolio Strategy
Establishment and management of department for corporate portfolio strategy and architecture and including the development of portfolio strategies for growth topics such as cloud services, IoT, big data and IT security.
Apr 2016 - Jan 2017
Program Director, Corporate Operating Office
Central program management of companywide 2-year transformation (€625 million special effects), transformation measures from conception to successful implementation for development of growth areas and restructuring of classic business.
Oct 2013 - Mar 2016
Senior Manager, Center For Strategic Projects
Senior Manager at the transformation unit of Deutsche Telekom Group that drives programs for the group’s executive board.Project lead examples: blueprint for a companywide platform change, end-to-end service process optimization, customer-centric service and process redesign.
Nov 2010 - Sep 2013
Manager
Manager at strategy consulting with focus on aviation, energy and telecommunication.Project lead examples: design and first execution of a global airport benchmark; airport service analysis and optimization along the full value chain; service process optimization in telecommunication industry; 5-year growth strategy supporting a production growth of 5 TWh in energy sector.
Sep 2006 - Aug 2010
Jan 2006 - Mar 2006
Graduate Research And Teaching Assistant
Teaching and research assistent of Endowed Chair for Corporate Finance and Capital Markets
Jan 2003 - Aug 2004
Intern
Monitor Company
Internship management consulting
Jul 2001 - Sep 2001
Intern
Morgan Stanley Dean Witter
Internship Private Client Service
May 2001 - Jun 2001
Jul 2000 - Sep 2000
Intern
Dgf Stoess
Aug 1998 - Sep 1998
Team & coworkers
Colleagues at Lanes & Planes
Other employees you can reach at lanes-planes.com. View company contacts for 235 employees →
AB
Alexander Beasley
Colleague at Lanes & PlanesMálaga, Andalusia, Spain
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SB
Sarah Bretzler
Colleague at Lanes & PlanesMunich, Bavaria, Germany
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KH
Kim Hieb
Colleague at Lanes & PlanesRhein-Neckar Metropolitan Region, Germany
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VB
Vladyslav Bykov
Colleague at Lanes & PlanesMunich, Bavaria, Germany
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AD
Alan Dee
Colleague at Lanes & PlanesSutton, England, United Kingdom
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BE
Burak Erdogan
Colleague at Lanes & PlanesHürth, North Rhine-Westphalia, Germany
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AP
Astrid Plößl
Colleague at Lanes & PlanesMunich, Bavaria, Germany
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AP
Ann-Christin Poth
Colleague at Lanes & PlanesHahnheim, Rhineland-Palatinate, Germany
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YM
Yvonne M.
Colleague at Lanes & PlanesOberweier, Baden-Württemberg, Germany
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SE
Stella Exenberger (Geb. Böye)
Colleague at Lanes & PlanesGreater Munich Metropolitan Area, Germany
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Alexander Beasley
Colleague at Lanes & PlanesMálaga, Andalusia, Spain
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SB
Sarah Bretzler
Colleague at Lanes & PlanesMunich, Bavaria, Germany
View →
KH
Kim Hieb
Colleague at Lanes & PlanesRhein-Neckar Metropolitan Region, Germany
View →
VB
Vladyslav Bykov
Colleague at Lanes & PlanesMunich, Bavaria, Germany
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AD
Alan Dee
Colleague at Lanes & PlanesSutton, England, United Kingdom
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BE
Burak Erdogan
Colleague at Lanes & PlanesHürth, North Rhine-Westphalia, Germany
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AP
Astrid Plößl
Colleague at Lanes & PlanesMunich, Bavaria, Germany
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AP
Ann-Christin Poth
Colleague at Lanes & PlanesHahnheim, Rhineland-Palatinate, Germany
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YM
Yvonne M.
Colleague at Lanes & PlanesOberweier, Baden-Württemberg, Germany
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SE
Stella Exenberger (Geb. Böye)
Colleague at Lanes & PlanesGreater Munich Metropolitan Area, Germany
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6 education records
Kerstin Gross education
Doctor Rer. Pol., Finance And Capital Markets, Magna Cum Laude
Statistics
Diplom-Kauffrau, Finanzwesen Und Wirtschaftsinformatik, 1,8
International Management
Business Administration
A-Level, A-Level, 1,0
Hohenstaufen Gymnasium Eberbach
FAQ
Frequently asked questions about Kerstin Gross
Quick answers generated from the profile data available on this page.
What company does Kerstin Gross work for?
Kerstin Gross works for Lanes & Planes.
What is Kerstin Gross's role at Lanes & Planes?
Kerstin Gross is listed as Vice President Customer Experience at Lanes & Planes.
Where is Kerstin Gross based?
Kerstin Gross is based in Greater Munich Metropolitan Area, Germany while working with Lanes & Planes.
What companies has Kerstin Gross worked for?
Kerstin Gross has worked for Lanes & Planes, Knauf Digital, T-Systems International Gmbh, Deutsche Telekom, and A.T. Kearney.
Who are Kerstin Gross's colleagues at Lanes & Planes?
Kerstin Gross's colleagues at Lanes & Planes include Alexander Beasley, Sarah Bretzler, Kim Hieb, Vladyslav Bykov, and Alan Dee.
How can I contact Kerstin Gross?
You can use AeroLeads to view verified contact signals for Kerstin Gross at Lanes & Planes, including work email, phone, and LinkedIn data when available.
What schools did Kerstin Gross attend?
Kerstin Gross holds Doctor Rer. Pol., Finance And Capital Markets, Magna Cum Laude from Ebs Universität Für Wirtschaft Und Recht.
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