Kerstin Hess

Kerstin Hess Email and Phone Number

Head of Global Digital and Online-Marketing @ Schaeffler
Dreieich, HE, DE
Kerstin Hess's Location
Dreieich, Hesse, Germany, Germany
Kerstin Hess's Contact Details

Kerstin Hess work email

Kerstin Hess personal email

n/a
About Kerstin Hess

Visionary digital, eBusiness and marketing expert with +20 years of leadership experience in strategic and operational digital business development. Digital enthusiast with extensive knowledge and proven track record in driving innovation and digitization across organization. At present, I´m part of the Global Marketing & Sales department of Automotive Aftermarket Schaeffler with disciplinary and functional lead of the global Digital & Online Marketing teams.As a passionate marketer, I am able to resolve issues in diverse, complex environments & building effective teams to meet objectives.Specialties:- Inspirational leader and mentor with a proactive approach- Digital marketing’s insertion into marketing models across owned, earned and paid media- Performance Marketing and Data Analytics- Agile Program Management of complex digital projects- Global Market Management- Customer Relationship Management with a focus on customer engagement- Requirements management for new CRM systems and websites in dynamic online environments- Strategic thinking and “hands-on” mentality

Kerstin Hess's Current Company Details
Schaeffler

Schaeffler

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Head of Global Digital and Online-Marketing
Dreieich, HE, DE
Website:
schaeffler.com
Employees:
43122
Company phone:
+39 0321 929 211
Company email:
info.it@schaeffler.com
Kerstin Hess Work Experience Details
  • Schaeffler
    Head Of Global Digital And Online-Marketing
    Schaeffler
    Dreieich, He, De
  • Schaeffler
    Head Of Global Digital & Online-Marketing
    Schaeffler Jul 2020 - Present
    Herzogenaurach, De
    • Providing leadership and Digital Marketing Excellence in a global Matrix Organization.• Leading and developing a team of international digital marketing specialists, covering key areas such as Marketing Automation, Web Development, Social Media, Digital Media, and Analytics.• Strategically launched and managed global digital channels, including the comprehensive global website with an online catalog and the rollout across 40 countries, the LinkedIn Showcase Page, and Instagram account, to maximize audience reach and engagement across all touchpoints.• Developing and executing a robust Digital and Online Marketing strategy to drive digital transformation across the organization.• Defined comprehensive global digital channel guidelines and trainings to align and empower the global digital community effectively.• Spearheaded the launch, optimization, and management of Salesforce Marketing Cloud to enhance the effectiveness of marketing automation efforts.• Designed, executed, and evaluated innovative, target-specific omnichannel campaigns with a digital- first, performance-driven approach.• Passionate about fostering analytical capabilities within the marketing function, combining artificial intelligence with human expertise to generate impactful insights and enable data-driven decision- making.
  • Opel
    Senior Marketing Manager
    Opel Jul 2018 - May 2020
    Rüsselsheim Am Main, De
    Oversaw strategic and operational management of European markets to optimize media performance and drive business results
  • Opel
    Projectleader Digital & Social Media
    Opel Aug 2012 - Jun 2018
    Rüsselsheim Am Main, De
    • Held overall responsibility for the continuous evolution of the Pan-European internet platform, ensuring alignment with business goals and user needs.• Managed centralized communication efforts across 30 European markets to maintain a consistent brand voice and message.• Developed and executed a comprehensive digital content strategy, overseeing its operational implementation.• Accountable for social media management across all primary channels, driving engagement and brand presence
  • Opel
    Senior Project Manager Digital & Crm
    Opel Jun 2009 - Jul 2012
    Rüsselsheim Am Main, De
    • Led the transformation of 30 markets to the Adobe Internet platform, overseeing comprehensive content migration and the enhancement of structure and customer experience.• Developed integrated international digital master campaigns, including asset production, template creation, and market coordination.• Defined and implemented a central SEO strategy and processes to optimize visibility and performance across digital channels.
  • Saab Automobile Ab
    Manager Crm & Internet
    Saab Automobile Ab Jun 2006 - May 2009
    • Responsible for customer relationship management, data management, and digital marketing initiatives.• Led lead management efforts, including the development of a new system for dealers, resulting in a measurable increase in conversion rates.• Managed an external call center and provided training for call agents to enhance performance and service quality.
  • Saab Automobile Ab
    Manager Marketing Communication
    Saab Automobile Ab Feb 2005 - May 2006
    Developed omnichannel campaigns for new vehicle launches, including the Saab 9-3 SportCombi and the new Saab 9-5 model family, ensuring cohesive messaging across all platforms. Managed both strategic and operational aspects of dealer communication, leading the successful relaunch of the master dealer website to enhance user experience and engagement.
  • Adam Opel Ag
    Assistant Manager Crm
    Adam Opel Ag Sep 2003 - Jan 2005
    Rüsselsheim Am Main, De
    Overall responsibility for driving the customer relationship management strategy, with a focus on defining a robust data strategy and developing an integrated customer database to enhance efficiency and customer satisfaction.Create and implement multi-level mailing campaigns for new product launches and tactical marketing initiatives.Lead the development, editorial planning, production, distribution, and marketing of the Opel customer magazine, leveraging my skills to create compelling content that resonates with our audience and strengthens brand loyalty.Demonstrate a passion for delivering impactful results that foster and enhance brand loyalty
  • Adam Opel Ag
    Assistant Manager New Media & Ecommerce
    Adam Opel Ag Feb 1999 - Aug 2003
    Rüsselsheim Am Main, De
    Strategic and operational overall digital responsibility with a focus on building Opel.de.Development of a completely new technical global infrastructure.Definition and production of the entire Opel.de content.Development of digital campaigns for new vehicle launches, creation of performance reports.Development of an e-commerce strategy for internet sales.
  • Archipelago Learning
    Trainee
    Archipelago Learning 1998 - 1998
    Dallas, Texas, Us
    Educational software development
  • Hasbro
    Marketing Assistant
    Hasbro 1989 - 1992
    Pawtucket, Ri, Us

Kerstin Hess Skills

Social Media Social Media Monitoring Digital Marketing Digital Strategy User Experience Customer Engagement International Market Management Lead Management Customer Relationship Management Project Management Seo Digitale Strategie Projektmanagement Integriertes Marketing Crm Digitales Marketing

Kerstin Hess Education Details

  • Pforzheim University
    Pforzheim University
    Major: Advertising And Communication
  • London South Bank University
    London South Bank University
    International Marketing
  • Middlebury Institute Of International Studies At Monterey
    Middlebury Institute Of International Studies At Monterey
    New Technologies Internet Development

Frequently Asked Questions about Kerstin Hess

What company does Kerstin Hess work for?

Kerstin Hess works for Schaeffler

What is Kerstin Hess's role at the current company?

Kerstin Hess's current role is Head of Global Digital and Online-Marketing.

What is Kerstin Hess's email address?

Kerstin Hess's email address is ke****@****pel.com

What schools did Kerstin Hess attend?

Kerstin Hess attended Pforzheim University, London South Bank University, Middlebury Institute Of International Studies At Monterey.

What are some of Kerstin Hess's interests?

Kerstin Hess has interest in Motorbike, Foreign Culture, Art.

What skills is Kerstin Hess known for?

Kerstin Hess has skills like Social Media, Social Media Monitoring, Digital Marketing, Digital Strategy, User Experience, Customer Engagement, International Market Management, Lead Management, Customer Relationship Management, Project Management, Seo, Digitale Strategie.

Who are Kerstin Hess's colleagues?

Kerstin Hess's colleagues are Sebastian Schwarz, Darko Smiljkovikj, Bálint Péter, Manuela Schrenk, Anna Cyprichova, Eva Fischer, Karla Meier.

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