Payroll Administrator for The Albrecht Group, purveyors of fine automobiles across Massachusetts and New Hampshire.

Oversee all recruitment and termination processes across North America and Latin America, including reviewing immigration and transfer documents of staff with valid work visas, verifying employee information, and ensuring compliance with federal and local laws. Organize staff data with accuracy and provide vital support to weekly New Hire Orientation programs across the Americas. Collaborate with payroll department to process all employee reimbursements.● Restructured templates to obtain… Show more Oversee all recruitment and termination processes across North America and Latin America, including reviewing immigration and transfer documents of staff with valid work visas, verifying employee information, and ensuring compliance with federal and local laws. Organize staff data with accuracy and provide vital support to weekly New Hire Orientation programs across the Americas. Collaborate with payroll department to process all employee reimbursements.● Restructured templates to obtain candidates’ documents relevant to specific job openings.● Revamped back-office operations to reduce work hours from three days to six hours.● Reduced reimbursement process period from one month to less than three days through timely documentation Show less

Lead and collaboratively implement critical change initiatives to facilitate company’s acquisition and ensure unhindered transition of employees and processes into acquiring organizations. Administer all aspects of employee management, including recruitment, onboarding and training. Establish performance metrics to monitor analytics and review effectiveness of staff training programs and initiatives. Leverage in-depth knowledge of recruiting process and labor regulations to develop effective… Show more Lead and collaboratively implement critical change initiatives to facilitate company’s acquisition and ensure unhindered transition of employees and processes into acquiring organizations. Administer all aspects of employee management, including recruitment, onboarding and training. Establish performance metrics to monitor analytics and review effectiveness of staff training programs and initiatives. Leverage in-depth knowledge of recruiting process and labor regulations to develop effective training plans, address employees’ queries, and resolve emergent issues.● Streamlined payroll process in collaboration with vendors and expedited processing period.● Decreased employee turnover rate by 25% within six months by prioritizing new hires’ requirements and conducting in-person meetings with individual staff members on weekly basis.● Optimized employee productivity and engagement to earn recognition and multiple GEM awards.● Secured position as only office to successfully pass company-wide audit. Show less

Spearheaded comprehensive human resource management, including supervising staff recruitment and training, conducting performance audits, and enforcing 360 Feedback and rewards system. Informed employees about senior managements’ decisions and initiatives in timely and transparent manner. Gathered, evaluated, and records important business data. Communicated with clients to review and resolve escalated issues. Designed and utilized surveys to assess business engagements with insurance agencies… Show more Spearheaded comprehensive human resource management, including supervising staff recruitment and training, conducting performance audits, and enforcing 360 Feedback and rewards system. Informed employees about senior managements’ decisions and initiatives in timely and transparent manner. Gathered, evaluated, and records important business data. Communicated with clients to review and resolve escalated issues. Designed and utilized surveys to assess business engagements with insurance agencies and carriers.● Outlined operational procedures, increased staff retention, and trained enrollment specialists in customer service best practices to effectively eliminate company-wide backlog of two years.● Lowered departmental write-offs by 45% within one year by ensuring accuracy in business data and documentation process.● Analyzed critical issues and regularly corresponded with insurance carriers and agencies, leading to 50%+ improvement in strategic business engagements. Show less

Instituted B2C marketing plan and leveraged digital and print media to correspond with former and current guests while capturing new business opportunities during off-seasons. Recruited new employees to ensure optimal staffing levels and deliver quality customer service. Developed ad campaigns for multiple social media platforms in collaboration with graphic designers and copywriters. Formulated database of marketing initiatives and business partnerships. Endorsed company on social media… Show more Instituted B2C marketing plan and leveraged digital and print media to correspond with former and current guests while capturing new business opportunities during off-seasons. Recruited new employees to ensure optimal staffing levels and deliver quality customer service. Developed ad campaigns for multiple social media platforms in collaboration with graphic designers and copywriters. Formulated database of marketing initiatives and business partnerships. Endorsed company on social media outlets to increase click views and strengthen customer base.● Secured No. 1 position for organization in guest experience and revenue generation by employing print, digital, and video media to boost online guest engagement.● Created engaging marketing campaigns to amplify brand visibility and expand customer base, resulting in 20% increase in new customers within six months.● Raised guest satisfaction scores from 1.5 stars to 4.5 stars within 10 months by successfully retraining entire work force in SOP.● Conserved $500K+ in annual company expenditure by thoroughly analyzing invoices, collaborating with key vendors, and shortening vendor list from 18 to 6. Show less

Introduced engaging programs and outlined key procedures to aid independent living among individuals with intellectual and developmental disabilities. Promoted development of relevant skills. Developed infographics, surveys, and training manuals to boost client engagements. Verified clients’ ISPs to ensure accuracy in documentation process. Hired, trained, and guided employees to facilitate seamless business operations and improve organization’s performance in annual state audits.● Provided… Show more Introduced engaging programs and outlined key procedures to aid independent living among individuals with intellectual and developmental disabilities. Promoted development of relevant skills. Developed infographics, surveys, and training manuals to boost client engagements. Verified clients’ ISPs to ensure accuracy in documentation process. Hired, trained, and guided employees to facilitate seamless business operations and improve organization’s performance in annual state audits.● Provided hands-on training, guidance, and mentorship to each employee, thereby reducing turnover rate from 85% to 25% within 12 months.● Produced creative learning materials and training scripts, leading to 30% increase in workshop attendance.● Ensured 25% increase in business clientele by initiating effective funding and consumer usage strategies and conducting focus group studies. Show less