Kert Jones Ii Email & Phone Number

Kansas City, Mo, Us

Overland Park, Kansas, United States

Managing a fleet of over 115 Multi-Function Devices at T-Mobile's Overland Park HQ.Providing support to T-Mobile stores and offices throughout the United States.Maintaining, managing, and monitoring inventory of printer supplies.Utilizing the Pier ticketing system to handle issues on campus and across the US and Puerto Rico.Supporting the OSA team lead by being their primary backup.Efficiently handling ticket triage and effectively managing service call dispatching.Testing new devices, drivers, and software at the Overland Park HQ onsite print lab.

Olathe, Kansas, United States

Sustained effective working relationships with the clients.Attended and investigated security incidents, alarms, and emergencies in a timely and professional manner. Made timely decisions, while maintaining composure in emergency response situations.Wrote detailed and accurate reports regarding all incidents.Handled supervisory responsibilities at a high security site (Honeywell 2019-2020)

Overland Park, Kansas, United States

Provided excellent customer service experiences.Fostered positive relationships with customers by responding to questions and concerns in a timely manner while attending to their needs. Communicated customer complaints, requests and feedback to company management.Provided speedy, reliable, and accurate service.Trained new employees.

Olathe, Kansas, United States

Controlled access to site and inspected incoming and outgoing traffic. Checked paperwork for errors and abnormalities.Sustained effective working relationships with the client.Wrote detailed and accurate reports regarding all incidents.

Remote

Performed initial client assessment and analysis of technical issues to begin research process. Responded to customer requests via telephone and email.Resolved customer technical issues and various problems in a timely manner.Wrote detailed reports for each customer that was assisted via an auto dialing call system.