As the Community Engagement Manager at Africa Reframed's West African HQ in Nairobi, I am at the forefront of driving our mission to change perceptions and promote sustainable growth through transformative visual storytelling. My primary focus is on developing robust partnerships with regional companies, aligning them with our impactful CSR programmes. These collaborations are more than just business engagements; they are powerful narratives that contribute to and reflect meaningful social and environmental transformation in the African continent.Key Responsibilities:Partnership Development: Identifying and engaging with regional companies to foster partnerships that align with our CSR programmes, ensuring mutual benefits and sustainable impact.Strategic Planning: Developing and implementing strategies for community engagement that resonate with Africa Reframed's mission of transforming perceptions through visual storytelling.Project Coordination: Overseeing the execution of collaborative projects from initiation to completion, ensuring they reflect our commitment to social and environmental transformation.Relationship Building: Establishing and nurturing long-term relationships with partners, community leaders, and other stakeholders in West Africa.Impact Measurement: Monitoring and evaluating the effectiveness of our collaborations, ensuring they contribute to our overarching goals of sustainable growth and positive change.

Establish excellent relationships with Glovo partners through consistent and proactive communication, identifying their needs and building engagement through partner meetings and reviews.Evaluate, follow and build reports of portfolio and KPIs periodically. Take actions to attain personal and team goals. Draw and execute plans, making the partners grow through promos negotiations, marketing activations and menu performance. Leverage the Looker platform to provide insights about the contribution made by the partners.Ensure that Glovo has outstanding content by signing exclusivities with partners.Improve operational efficiency of partners by making sure the team always delivers the best services to customers.Collaborate with colleagues to exchange experiences in a supportive environment that necessitate growth and development.

Successfully delivered onboarding training to partners in Kenya, Uganda, Nigeria, and Ghana, resulting in an increase in partner satisfaction and a reduction in partner churn rate.Ensured that partners possessed a complete comprehension of how to operate the tools and had a clear understanding of the processes involved, resulting in an improvement in partner efficiency and productivity.Leveraged the Kustomer platform to deliver satisfactory feedback to partners and effectively resolve any doubts or concerns they had, resulting in an increase in partner engagement.Generated store content by utilizing the internal content platform in conjunction with Salesforce, resulting in an increase in customer engagement and loyalty.Conducted quality analysis and assurance on all stores and cases developed, ensuring that they met the required standards and specifications, resulting in an improvement in customer satisfaction and customer referrals.

• Identify trendsetter ideas by researching Kenyan photography industry and related events, publicationsand announcements; tracking individual contributors and their accomplishments.• Developing and negotiating marketing strategies.• Managing social media.• Managing client relations ensuring their questions are well answered.• Secure new business leads by coordinating requirements; developing and negotiating pricing.• Manage quality control of products before handing to the final client.• In charge of customer service.

•Direct the day-to-day, operational activities of the studio, including all administrative support functions,client check-in and purchases, handling customer service issues and overseeing all freelance instructorsand the studio schedule;• Manage client relations, ensuring the utmost satisfaction of the studios’ clients and members;• Identify areas of potential cost reduction and efficiency improvement and encourage all staff to do thesame;• Maintain appropriate internal controls and auditing procedures, including use of the studio POS system,properly accounting for sales, instructor payments and all petty cash transactions;• Prepare special analyses and direct special projects as required by the PAK Chairman;• Provide direct support functions for the organisation, including secretarial, messenger, reception,inventory stocking and telephone services;• Maintain an up-to-date client database and help with the coordination of workshops and events;• Provide direct support to the PAK Chairman for professional and personal needs, including scheduling,calendar management, running errands, making purchases, retrieving and sending mail and other duties asneeded.• Organised and attended events such as conferences, seminars, receptions and exhibitions;