Kervens Bernadeau Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

• Strategically owned the post-build acceptance testing procedure and system debugging for vehicles and hardware, ensuring readiness for deployment.
• Designed, developed, and implemented new procedures, tests, processes, and product integration strategies to enhance operational efficiency and scalability.
• Oversaw documentation and triage of issues, ensuring comprehensive and up-to-date records for manufacturing.
• Supported the build team by assisting in the assembly and installation of the company's electromechanical systems and components, contributing to the successful deployment of new vehicle technologies.

Boston, Massachusetts, United States

• Successfully established the Charlestown facility as a testing site, significantly increasing autonomous vehicle testing capabilities and enhancing data collection efforts.
• Developed and conducted comprehensive test requirements by collaborating with software, systems, safety, and test engineering teams, ensuring rigorous and thorough testing processes.
• Successfully communicated test results and identified issues to engineering peers, facilitating informed decision-making and timely problem resolution.
• Demonstrated the ability to travel adding flexibility and operational capability to the team.

Boston, Massachusetts, United States

• Drafted a comprehensive proposal for the fleet and operations department, introducing innovative strategies to enhance operational efficiency and streamline processes at headquarters.
• Led fleet maintenance and repairs for a 40+ vehicle fleet across both headquarters and testing sites, ensuring program compliance by meticulously maintaining records of hardware, software, repairs, and configurations.
• Served as safety driver and software operator for autonomous vehicle testing on public roads and test locations, ensuring safe and accurate testing conditions.
• Supported field service teams at customer sites with testing, troubleshooting, and autonomous service operations, ensuring smooth and efficient service delivery.

Sudbury, Massachusetts, United States

• Successfully promoted the sale of services by leveraging in-depth product knowledge, resulting in increased service uptake and customer satisfaction.
• Provided timely and effective support to clients, addressing their investment and vehicle needs, which enhanced customer loyalty and trust.
• Developed and managed high-value repair orders totaling thousands of dollars, showcasing expertise in executing complex transactions and ensuring financial accuracy.
• Coordinated exceptional customer service, upholding the prestigious BMW brand values and ensuring high levels of customer satisfaction.

Greater Boston

• Maintained strong business relationships with contractors, vendors, manufacturers, and customers, contributing to the dealership's profitability and long-term success.
• Streamlined daily operations by effectively managing communication and coordination between manufacturers, vendors, parts departments, and repair teams.
• Contributed to the management of repair operations for up to 200 vehicles daily, helping oversee the efficient handling of over 1,200 vehicles weekly.
• Improved diagnostic accuracy by effectively documenting customer concerns, leading to more precise repairs and increased technician efficiency.

Brockton, Massachusetts, United States

• Led the rebranding effort of the business to promote a higher level of service responsibility and increase overall profitability.
• Collaborated with the owner to develop sales strategies to promote the overall growth of the corporation.
• Managed company finances by overseeing account balances, invoicing, revenue, net profit, and payroll, leading to accurate reporting and enhanced profitability.
• Supervised and prioritized daily repair shop workflow, managing inventory control and restocking to maintain high efficiency and ensure continuous business progression.

Brockton, Massachusetts, United States

• Diagnosed, serviced, and repaired a wide variety of vehicles, ensuring optimal performance and customer satisfaction.
• Successfully performed discrete installs within allocated time, maintaining high standards of detail and workmanship.
• Completed comprehensive preventative maintenance services, including engine tune-ups, tire rotations, oil changes, and more, contributing to vehicle longevity and customer safety.
• Effectively communicated necessary repairs to customers, ensuring they were informed about maintaining their vehicle's health and safety.

Bachelor Of Science - Bs, Automotive Management

Associate Of Science - As, Automotive Engineering Technology