Kervin Lubin, Pmp Email and Phone Number

Recommendation for system and logistics supporting e-commerce strategiesCreate Macros to work with data collection for excel reportsFacilitate configuration managementWrite user manuals and prepare easy to understand documentationAssess, install, and troubleshoot software systemsCheck functionality of the end product Proposals for scope of work for deployment and installation of new systemUsed applications: Mailchimp, Monkey Survey, Google Analytics, Shopify, Jira, VM Ware, Microsoft Server, Microsoft Office, Linux

Provide leadership, support and direction to management teamLead, delegate the development for tactical purchasesManage on-going supplier relationshipsUse application: Office 365, Mysql, Pandadoc, Managing e-commerce presence, related to marketing and brand awarenessDevelop and recommend opportunities to reduce cost and improve effectiveness of capitalCollaborate with internal stakeholders to improve current procurement modelsCapex and Opex budgeting

Resource management, Scope Management, Quality Management, Cost Management. (materials and equipment)• Identified critical factors influencing our project's success: delivery timelines, budget adherence, inventory accuracy, supplier performance, and project completion rate.• Implemented an integrated project and inventory management tool for real-time tracking from procurement to delivery on site, accessible for project managers and site supervisors.• Regular reports generated from the system, including daily dashboards for immediate operational decisions and weekly performance reports for strategic insights, reviewed in weekly project team meetings and monthly strategic sessions with senior management.• Improvement in delivery timelines: Enhanced supplier management and real-time tracking, increasing our on-time delivery rate., significantly reducing project delays.• Budget adherence improvement: Close monitoring of budget variances and prompt implementation of corrective actions reduced budget overruns by 30%, improving our projects' financial health.• Inventory accuracy improvement: The implementation of an integrated inventory system tool improved our inventory accuracy from 85% to 98%, reducing waste and loss of materials and equipment.• Supplier performance improvement: The introduction of a supplier performance evaluation system resulted in more strategic partnerships, improving the quality and reliability of deliveries.• Increased project completion rate: Better resource management increased the rate of projects completion. Delivering greater value to our clients and stakeholders.

Yearly Milestones:2020 - Federal Government Network Upgrade:Successfully led a comprehensive upgrade of the federal government's network infrastructure, resulting in an 80% reduction in network outages and significant enhancements in data transfer speeds and voice communication reliability.Undertook detailed assessments to document the existing network's challenges, engaging closely with IT project managers, engineers, and cybersecurity experts to devise actionable strategies for improvement.Managed the entire implementation phase, including vendor selection and technical evaluations, ensuring minimal operational disruption. Implemented protocols for ongoing support and maintenance to ensure sustained network integrity.2019 - CAE Network Optimization (WAN/LAN/WiFi Cisco):Orchestrated a thorough evaluation and optimization of CAE's network infrastructure, addressing critical bottlenecks and inadequate WiFi coverage, which markedly improved data throughput, network reliability, and wireless access.Led a cross-functional team comprising network engineers, system administrators, and IT support staff. This collaborative effort ensured that network optimization was meticulously aligned with CAE's specific operational needs.Oriented hardware upgrades and network reconfigurations, facilitating significant operational enhancements across CAE's network infrastructure.2018 - Air Canada VoIP Transformation:Directed the strategic transition to VoIP technology for Air Canada, achieving a 40% reduction in communication costs while substantially improving the reliability and flexibility of internal communications.Conducted extensive needs assessments and formulated a strategic plan for VoIP deployment, focusing on scalability, integration, and operational impact.Championed stakeholder engagement, ensuring seamless adaptation to the new technology and aligning the project with Air Canada's broader operational objectives.

Help desk comprehension of Level 1-2-3 assistance Understanding of ticketing issue with Lynx, and ARS RemedyAnalytic judgment to resolve issue with Service & ProductsTroubleshooting methods applied for: Modems, Routers, Cellphones, Smartphones, Wireline,Creation of email configuration, hosting MX records, call features DNS, TCP/IPEducate client on basic troubleshooting stepsUsed application: Salesforce, AS400, Netcracker, Citrix

Key Responsibilities and Achievements:Spearheaded the development of innovative sales strategies, effectively boosting Yellow Pages' advertising reach across online, video, and paper platforms, identifying and capitalizing on unique market opportunities.Enhanced customer relationship management by implementing targeted strategies for long-term engagement, significantly improving client satisfaction and retention.Collaborated closely with the marketing department to craft compelling promotional materials, driving lead generation and increasing brand awareness through multi-channel marketing efforts.Negotiated and secured advertising contracts, leveraging analytics to demonstrate campaign ROI and foster client renewals. Instituted comprehensive educational programs for clients, amplifying the value and effectiveness of advertising investments.Ensured strict compliance with advertising standards and regulations, establishing a robust client support framework to address inquiries and optimize ad performance.Developing and executing targeted client development strategies, utilizing data-driven insights to refine sales approaches and enhance overall advertising outcomes.

Main Activities:• Set monthly, quarterly, and annual sales targets for the store and employees.• Developed and implemented strategies to meet or exceed sales targets.• Analyzed sales data to identify trends, growth opportunities, and areas for improvement.• Ensured the team provided high-quality customer service.• Trained staff in product knowledge and customer service best practices.• Implemented customer feedback mechanisms.• Managed inventory to maintain adequate stock levels.• Conducted regular inventory audits.• Coordinated with suppliers for timely restocking.• Recruited, onboarded, and trained new employees.• Scheduled staff shifts to ensure optimal coverage.• Conducted regular performance reviews.• Fostered a positive and inclusive work environment.• Monitored store expenses to ensure budget compliance.• Prepared and reviewed financial reports.• Implemented cost-saving measures.• Collaborated with the marketing team for in-store promotions.• Leveraged email marketing and social media.• Gathered market intelligence on competitors.• Ensured compliance with company policies and regulations.• Implemented security protocols for asset protection.• Managed risks through operational procedures.• Utilized point-of-sale (POS) systems and inventory management software.• Stayed updated on technological advancements.