Kervy S. Email & Phone Number

Louisville, Ky, Us

*Discuss IT support Interaction cases, outages, escalations, installs, disconnects, and change orders. Also be in tune with their currently subscribed services to ensure that they are properly scaling and getting the most out of their technology investments.*Generate customer runbooks which will define items like SLA/SLO, Scope of Work, site criticality, etc.*Work directly with key contacts from the client's business organization to identify support and install/disconnect/change needs that are not being met. Once identified you will usher solutions with the partnership of your leadership and other leaders in the support and provisioning organizations.*Work with clients to ensure that they are effectively engaging and utilizing available support resources to leverage solutions that they need.*Gather data for clients and extrapolate useful information via reporting that brings value to their business and aids with identifying gaps in their service subscriptions and support interactions.*Identify opportunities for organizational and departmental improvement when appropriate.

Louisville, Kentucky, United States

Emailing and calling prospects to understand and build interest in TFB solutions. Researching leads, following up with them and assigning them to the appropriate sales person. Carefully following the follow -up sequence, lead management process in Salesforce, and qualification process to qualify leads and prevent fraud.Managing and cleansing data in the Salesforce CRM system as leads are entered.

Louisville, Kentucky

Manage new and existing Business accounts.Generate new logos via referral, cold calling and sales leads.Ensure great customer service.Collaborate with product vendors to develop solutions that address the clients needs.Responsible to meet and exceed monthly quota.Specialized on selling wireless solutions to businesses nationwide.Specialized on selling Fleet Solution to Logistics company. Manage and maintain over 200 business accounts through analyze on a month to-month basis.Work daily using Salesforce.com132% YTD Quote over achievement in FY2015125% YTD Quote over achievement in FY2016

Louisville Area, Kentucky

Process routine banking transactions.Increase client base by opening new bank accounts.Sell Fifth Third bank products & services to existing/new clients.Comply with policy and procedures.Identify Fraud transactions and report it.

Louisville, Kentucky Area

Top 10 Sales associate within Kentucky & Southern Indiana.Sell/cross‐sell bank products and services.Generate sales through cold calls, networking and referrals.Comply with security procedures and policy.Create sales report on a daily basis based on set quota.Responsible for opening and closing the assigned branch.Perform Audits.