Kerwin Rogers Email & Phone Number

Iselin, New Jersey, United States

Monitor customer deployments across the globe via MAS map interface.Install Veea software on Veea hub units and test Wi-Fi signal connection and speed.Veea hub configuration via Control Center and Node Manager interfaces.Run daily analytics on customer deployments using Grafana such as Temperature, CPU & Memory utilization.Troubleshoot customer issues by reviewing the Veea hub unit logs.Maintained Zendesk ticket queue for customer issues.Managed hub unit inventory in the New Jersey location.

Tinton Falls, New Jersey, United States

Install Commvault software on UNIX & database clients.Assist customers in performing backups & restores using Commvault software.Interact through phone, email, & remote assistance with customers to solve their issues.Troubleshoot network connectivity, name resolution and performance issues with computers running Commvault software.Perform disk performance tests against filesystem paths using Commvault tools.Recreate customer issues in our in-house labs.Maintain personal ticket queue, keeping customers updated regularly.Contribute writing Knowledge Base (KB) articles.Provided 24x7 on-call coverage.Basic knowledge of Oracle, MySQL, DB2, Postgresql, & Informix.

Piscataway, New Jersey, United States

Perform AIX OS/ISCP software installations and upgrades on test/production RS/6000, pSeries, & Blade environments.Perform firmware/microcode upgrades.Perform Blade configuration using IBM Management Module.Assign disk space to servers using IBM Storage Manager.Perform system configuration using AIX SMIT utility.Perform system & database backups and restores.Create and modify existing UNIX shell scripts.Troubleshoot software & hardware problems.Attach peripheral devices to servers.Provide 24x7 on-call coverage for test & production systems.Perform login administration.

Clark, New Jersey, United States

Provide 24x7 coverage for production systems.Setup login ids for several users on AIX boxes using SMIT utility.Create and modify UNIX shell scripts to help in system monitoring and application problems.Troubleshoot application and system problems.Perform file and directory restores using Tivoli Storage Manager.Perform software installations and upgrades using AIX SMIT utility.Setup gui user ids in Oracle databases using SQL.Update administration guides.Open trouble tickets for customers.