Kerwin Terry Email & Phone Number

United States

Passenger Transportation

Houston, Texas Area

Currently driving for Uber using my passenger transportation expertise and provided over 14,000 trips in the Houston Metropolitan area. I have maintained an average rated customer rating of 4.91, with over 6,500 trips rated as 5 stars.

1111 San Jancinto St., Houston, Tx 77002

Supervised the garage's event parking operation, which occurred during off peak hours. Responsibilities included cashier supervision, efficient vehicle entrance and egress in the garage, safety management, and customer relations.

Houston, Texas

Managed tuxedo assembly, garment restocking, and re-order processes. Other responsibilities include Safety Coordinator activity, employee training and development, daily deployment of staff, monitoring production flow, preparing the operation’s daily statistical reports, and preparation of operational plan for the next day’s production activities.

Houston, Tx

Managed the Tuxedo Division’s third shift restocking process. Responsible for maintaining the integrity of restocking areas, employee training and development, and daily deployment of staff to functional areas.

Greater Chicago Area

Managed CJE SeniorLife transportation services. Implemented vehicle safety, first aid/CPR, and customer service training programs that helped to professionalize staff. Implemented transportation measurements and benchmarks that evaluated: service deliverables, vehicle maintenance, risk management, and operational cost. Worked with customers and staff to improve service delivery and expanded service boundaries. Increased group shopping trips and service to the agency’s adult day care operation. Integrated the organization’s home delivered meal’s delivery component into the Transportation operation. Developed strategic planning documents for the agency. Prepared agency’s 5310 Federal vehicle grant applications. Prepared responses and collected data for State audits and reviews. Conducted marketing efforts which increased transportation revenue by 25%, while reducing operating expenses by 20%. Developed vehicle specifications for the purchase of new vehicles. Chaired the Chicago Area Transportation Study’s (CATS) Taskforce for Seniors and Persons with Disabilities. Member of the Regional Transit Authority’s Human Services Plan Project Evaluation Committee. Member of PACE’s North/Northwest Suburban Fixed Route Service Plan Review committee. Member of Chicago Metropolitan Area Planning Commission’s (CMAP) Human Services Committee. Member of North by Northwest Transportation Task Force.

Albany, Ga

Managed the City of Albany, GA, Transit Department. Worked closely with customers, City Manager, Mayor and City Commissioners to develop a new vision for Albany Transit. Expanded routes to reflect shifts in population and employment centers. Increased safety training and instituted hazardous materials, mechanic, and driver policies and procedures that reduced workman compensation claims. Implemented federally mandated Drug and Alcohol safety policies and procedures. Managed major facility rehabilitation projects that included: replacing heavy duty and paratransit vehicles, repairing driveways at transfer facility, replacing underground fuel storage tanks and fuel island, and other capital improvement projects to the maintenance and administrative facilities. Prepared Transit Department’s annual budget. Worked with City officials to bring transit employees’ salaries in line with their peers. Assisted the Metropolitan Planning Organization in the preparation of Transportation Improvement Plans, Triennial Review Preparation, planning studies and grant applications. Responsible for the preparation of annual National Transit Database (NTD) operating statistics report. Developed the Transportation Department’s Emergency Evacuation and Operation Plan. Coordinated Transportation Department’s post “Flood of 1994” and “Flood of 1998” activities. Worked with the Albany Welfare to Work Task Force to bring greater transportation access to economically disadvantaged persons. Assisted the Dougherty County Department of Family and Children’s Service in the preparation of their Access to Work grant application. Assisted Dougherty County's Welfare to Work efforts by involving Albany Transit in job readiness programs for welfare clients, and hired several former welfare recipients. Served as Interim Executive Director of the Low County Regional Transit Authority, Bufford, South Carolina, during May of 1995.

New Orleans, La

Supervised paratransit transportation drivers and administrative staff. Coordinated the service’s transition from a privately operated service to a service that was operated by the agency. Was a member of the team that implemented the organization’s federally mandated ADA compliance measures. Prepared monthly operating statistics and drivers’ payroll. Addressed and resolved customers’ complaints. Supervised passenger scheduling.Responsible for the coordination of the data tabulation and submission of RTA’s Federal Transit Administration’s National Transit Data Base Accounting Report. Prepared the Transportation Department’s monthly and annual operating statistics. Prepared figures and analysis for agency’s annual budget. (Dual job responsibilities 1993 – 1994)

New Orleans, La

Supervised RTA’s Customer Service operations. Planned, implemented, and managed RTA’s monthly and tourist transit pass programs. Managed RTA’s promotional projects. Managed RTA’s elderly and persons with disabilities Discount Fare Card Center. Developed systems that reduced response time to customer’s complaints. Resolved priority issues and reported results to RTA’s Executive Director. Prepared quarterly and annual reports for RTA’s Board of Commissioners.