Kerwin Beauvais Email & Phone Number

Boston, Massachusetts, United States

• Support BH Care Managers and their members through various admin related tasks and other admin functions as needed through multiple software platforms.
• Ensured members received DME supplies via monthly orders through CCA contracted vendors
• Monitor and maintain Guiding Care Failed Fax Report to ensure Providers receive letters regarding approved authorizations in a timely fashion; Implemented updates and changes to AUTHREFAX process.
• Monitor and maintain BH Dept incoming fax queue regarding patient Discharges, DMH Admissions, ED notes, labs and other clinical data and documentation to upload to members’ charts.
• First point of contact to State Hospitalizations Providers for DMH members; Create and ensured monthly Authorizations for member inpatient stays for CCA contracted State Hospital facilities were reviewed and approved.
• First point of contact for IOP, PHP and SOAP Admissions/Discharges for CCA members via contracted providers; Monitor BH general inquiry line to assist with BH related questions; Triaged calls as needed

Boston, Massachusetts, United States

• Support BH Care Managers and their members through various admin related tasks and other admin functions as needed through multiple software platforms.
• Ensured members received DME supplies via monthly orders through CCA contracted vendors
• Monitor and maintain Guiding Care Failed Fax Report to ensure Providers receive letters regarding approved authorizations in a timely fashion; Implemented updates and changes to AUTHREFAX process.
• Monitor and maintain BH Dept incoming fax queue regarding patient Discharges, DMH Admissions, ED notes, labs and other clinical data and documentation to upload to members’ charts.

Brighton, Massachusetts

• Collecting, preparing and organizing patient charts, information, materials and supplies required for medical records. Verifying, recording and processing patient demographics, insurance/payment and referral.
• Ensure registered patients complied with registration forms, consents and other legal documentation.
• Collaborate with Nursing staff, Doctors, ER techs and other ER staff members to coordinate the care for patients from their visits up to and including the discharge/follow up process.
• Answering, screening and routing telephone calls and paging Triage Nurse on site for patients with urgent issues.
• Served as Peer Leader and Trainor for new employees regarding the Registration Process; Monitor and review discrepancy reports that minimize registration errors across multiple health insurance plan platforms.
• Provide positive and effective customer service that supports the ER staff objectives and upper management.

Greater Boston Area

• Monitor and maintain Control Center operation to ensure proper authorization of entering employees and guests through multiple database Computer applications
• Provide badging services and access control to outside contractors and/or employees entering Pfizer locations
• Compile logs of all vehicles entering and exiting designated parking areas and loading docks
• Provided security coverage at World Trade Center events as well as supporting multiple departments during outside contractor detail projects
• Responding promptly to environmental and security alarms; supplying relevant information to appropriate Pfizer and contract personnel

Greater Boston Area

• Provide HR, Employment Law and Health Care related services to various clients with access to unique and specific compliance resources, tools and advice.
• Allow clients constant access to our well-versed HR and Employment Law attorneys to ensure frequent website utilization from our state of the art HR access tools
• Minimize clients risks through repeat utilization and website navigation to understand changing HR regulations through monthly webinars, online training tools, best practices guides and expert advice.
• Contact clients daily to educate them with our online services as well as set up future calendar meetings/invites to arrange website tours, including news and updates regarding our services

Quincy, MA

• Monitored queues in order to facilitate workflow pertaining to diverse clients
• Analyzed and reviewed reports delegated by Compliance Department with respect to customer identification procedures
• Acted as leader on key projects requested by Management as well as perform alternate tasks including new employee training and staff schedule revision
• Assisted Management with problem identification trends and various reports
• Managed telephone and written inquiries from Legg Mason and other external clients regarding various operations, policies and procedures
• Processed various dealer updates and networking requests concerning new 529 accounts

Quincy, MA

• Provided general information to shareholders regarding Mutual Funds (account histories, yields, tax form)
• Processed transactions based on shareholder’s requests; provided trade dates and confirmation numbers
• Resolved account issues in a timely manner by working with internal and external departments
• Assisted in quality review and processing of transactions such as Automatic Investment Plans, maintenance requests and redemption requests from shareholders and financial advisors
• Processed and assured quality of complex and sensitive transactions from investment firms and shareholders
• Administered numerous telephone requests from shareholders and broker dealers

Newton, Massachusetts

• TICKETMASTER, Newton, MA​IT Support Technician,​​ Jan. 1999-Nov. 2000
• Monitor and maintain computer systems, data lines and telecommunications lines
• Conduct board-level work on CRTs, ticket printers and modems
• Answered inbound calls from various TM outlets; troubleshoot/diagnose ticket printer issues
• Dispatch techs to various Ticketmaster venues to install, configure and troubleshoot software/hardware problems
• Created inventory log; Document PC issues/resolutions; Assisted end users/clients with tech issues via phone/email

Finance, General

Currently enrolled - Bachelor of Arts in Business Administration – Finance Concentration

Associate'S Degree, Computer Engineering

Associate of Science Degree in Computer Engineering Technology