Kevin San Email & Phone Number

San Antonio, Texas

Maynard, Massachusetts, United States

Performed functional, regression, user acceptance, smoke testing and documented results with Test Rail for DevOps for accurate build releasesWritten manual test plans, test cases, and scenarios based on software requirement specificationsTested API’s using Postman to ensure data objects and fields are created successfully within Salesforce CRM.

Boston, Massachusetts

Secured, organized, and maintained CAT test environment for slot machines Developed test documentation to perform user acceptance and integration testingRecord, reported, and tracked defects through JIRA to accurately depict the status of the systemEnsured casino game play financial meter is correctly shown in databaseCreated casino games and rom sets with.

Lowell MA

Developed and executed test scenarios/test cases to ensure quality product releases and automation readiness.Worked closely with developers to design and deliver key components of proper functionality and performance of a wide variety of applications and platforms to deliver high quality product to customers.Manual TestingFound, isolated, documented.

Burlington, Massachusetts

Level two support providing timely resolutions for incoming calls, outgoing calls, and emails.Resolved issues via technical support for: Customer applications, hardware and software.Interact with customers to provide information in response about products and services, and to handle and resolve complaints.Updated End Users as required in adherence to.

Auburn Massachusetts

Providing top notch customer service with knowledge and confidence.Training and mentoring new associates, administering inventory control procedures, assisting in general store management duties, and special projects assigned.

Worcester, Massachusetts

Testing product and new materials to ensure quality and that specifications are met.Installations of Cisco switches and routers.Troubleshooting hardware, operating systems, applications software, and network connectivity.System support with installations of new hardware devices, and network infrastructure setup and maintenance's.