Kesavan S Email and Phone Number

* Provide timely support to clients on any issues that arise in the application and implement appropriate fixes for solutions.* Responsible for working closely with clients and internal teams to identify issues, root cause analysis and coordinate with the development team for relevant fixes for various front-end and back-end solutions that are deployed in the application.* Collaborate with all stakeholders (both client and internal) to ensure all aspects of account implementation meet the planned timeline and agreed deliverables.* Fix appropriate enhancements and updates provided by the development team to the client-server. Publish fixes and patches provided by the back-end team to the client database.* Test the appropriate fixes in the UAT environment and ensure that the functionality specified by the client is delivered by the back-end team.* Report on any issues relating to fixes/bugs to the back-end team and ensure that the same are resolved.* Provide training and demos to users on the product and obtain sign-offs (UAT & Live) after providing training.* Make sure the implementation runs smoothly by maintaining a good relationship with users/clients/internal team.* Ensure that the solutions are delivered to the client promptly and the team has shared the implementation status plan update with the client daily.* Understand any new requirements given by the client and successfully transfer the information to the development team to enhance the features of the product.* Constantly review the project with both internal and client-side stakeholders for seamless development and implementation of the application.* Working with the clients and internal team to integrate the product with SAP, Gallagher, Azure AD Integration,etc.,* Supporting the CRM team in the AMC renewal process and working on any customization requested by the customers.* Verified applications requiring web services and portal deployment are properly architected, configured and supported.

* Extremely strong in relationship building and management with clients as well as internalstakeholders (Pre-Sales, Customer Success, and Support)* Be a prime contact for customers during project implementations and displays a high sense ofurgency and ownership during customer interactions.* Communicate clearly with management, customers, sales, and developers to ensure businessrequirements are translated accurately for implementation.* Work closely with Customer Success Manager to ensure proper handover after Go-Live is done.* Conduct pre-kick-off meetings with pre-sales and kick-off meetings with customers, to establish andcommunicate project plans, milestones, goals, and associated processes and hence set the rightexpectations with customers.* Planning and setting goals for the team, supporting employees with training and developmentactivities, and Monitoring team performance to ensure objectives are met.* Product implementation to the customers is like WhatsApp API, Chatbot Flow, and Integrations.Arrange product demos for the prospects

* Ensure the correct products and services are delivered to customers in a timely manner * Handled and researched escalated issues requiring supervisory intervention to the customer satisfaction in a timely manner. * Conducted new product training and also providing on-going support following the training period to ensure departmental guidelines were continuously met. * Developed and administered all training materials as well as communicated information, updates and changes to the field engineers.* Coordinating with team to regular updating of software and content with respect to customer needs.* Planning and execution of team to Implementing Hardware and network designing with Ubuntu server and Windows clients.* Resolve any issues and problems faced by customers and deal with complaints to maintain trust.* Allocating field engineers to collect RGP & MRS maintenance with clients. Allocating work to field engineers through ERP ticket basics.