Kelsey Finkelstein Email & Phone Number

Los Angeles, Ca, Us

Built and nurture relationships with enterprise clients, focusing on key accounts such as Disney and Warner Bros. Discovery. Interface directly with clients to champion and drive the adoption of our digital product suite. Ensure seamless onboarding of client projects by coordinating with sales, implementation and support teams. Provide support to clients in utilizing our proprietary digital products for production onboarding, staff hiring, and payment processing.✔ Managing and facilitating new onboards from Enterprise clients across 2-6 proprietary digital products daily.✔ Engaging closely with Studio Technology and Digital Systems teams to address complex start-work onboarding challenges, ensuring smooth processes.✔ Regularly syncing with key department heads to guarantee customer success in facilitating and completing production onboards across multiple digital products.✔ Actively generating weekly and monthly KPI reports related to digital suite product adoption.✔ Nurturing customer health and issue resolution by closely collaborating with internal sales, product, and support teams daily.

Supported Enterprise clients with exceptional customer service to a diverse customer base, playing a key role in the implementation phase. Documented customer requirements and enhancement requests, acting as a liaison between departments to address technical issues, and maintaining up-to-date knowledge of relevant product offerings and support policies. ✔ Configured and implemented Cast & Crew products for diverse clients, specializing in customizing workflows, approval levels, form mappings, and account code setups.✔ Provided remote implementation support during critical project go-live stages, ensuring a smooth transition for clients.✔ Delivered comprehensive end-user training, empowering clients to maximize the benefits of the implemented solutions.✔ Collaborated closely with Customer Success Managers, Product Solutionists, Product Support Team, and the Payroll Team to successfully on-board customers.

Los Angeles Metropolitan Area

Managed and maintained the Production Office, ensuring seamless execution of production activities by coordinating between departments, managing equipment setup, crew schedules, and talent arrival. Led the creation of on-set documentation, including call sheets and production reports, for team organization. Collaborated with the production manager and stakeholders to address on-set challenges and ensure alignment with the production schedule and vision. ✔ Established and maintained company's production schedule with an average of 15 active projects while monitoring post-production of 8 completed projects.✔ Coordinated and scheduled all events, table reads, location scouting, hotel, travel, and filming for team of 30 cast and crew.✔ Collaborate with distribution companies post-project delivery, actively tracking and communicating emerging trends to key stakeholders.✔ Managed daily information flow between Distributors, Producers, Investors, and Crew.

Paramount Studios

Showcased a trajectory of advancement and proactively ensured a seamless set experience for the crew for Knight Squad Season 1. Collaborated with Nickelodeon studio contacts and on-set departments to facilitate daily distribution of call sheets, scripts, and sides.✔ Generated Production Reports, Call Sheets, and Staff & Crew documents for staff of 150.✔ Maintained office organization and digital copies of all incoming paperwork.✔ Resolved concerns from various departments while adhering to individual union guidelines.✔ Ordered supplies through vendors for the production offices, writer’s room, and stage.

Paramount Studios

Dedicated production lead with expertise in delivering efficient administrative support, adept schedule management, and seamless team communication to ensure streamlined organizational success.✔ Collaborated with diverse vendors to procure gifts and orchestrate the wrap party for the Emmy Award-winning crew of Nicky, Ricky, Dicky & Dawn, budgeted at $60k.✔ Advanced from Production Assistant to Production Secretary for Nicky, Ricky, Dicky & Dawn during the S3 to S4 transition, showcasing organizational prowess.✔ Generated Production Reports, Call Sheets, and Staff & Crew documents for staff of 150.✔ Oversaw and trained a team of five college interns in standard set procedures, including table reads and run-throughs.

Paramount Studios

Dynamic Production Assistant versatile in supporting on-set teams with administrative excellence, resource coordination, and proactive problem-solving for seamless execution of Season 3 for Nicky, Ricky, Dicky, & Dawn.✔ Coordinated printing and distribution of all set documents for next day including scripts for cast and crew of over 150.✔ Accurately ordered and arranged pickup of nightly dinner for team of 15 staff writers.✔ Processed the needs of 100 crew members and 8 departments to ease flow of filming and rehearsals.

Greater Los Angeles Area

Coordinated daily schedules for cast and background extras, overseeing arrival, hair and makeup, and ensuring timely set entry for call time. Collaborated with First AD and Second AD to plan and organize shooting schedules in advance. ✔ Rapidly promoted on day four from Production Assistant to Second Second AD for exceptional organizational skills and leadership during Hitting the Breaks Season 1.✔ Produced and distributed concise daily call sheets to the entire cast and crew and generated comprehensive weekly production and wrap reports for key stakeholders.✔ Maintained crew start paperwork and organized SAG Exhibit G forms, collecting signatures for daily reporting.

Greater Los Angeles Area

✔ Scripted Television: • Hostage: Payday Virtual Reality (Equilibrium Entertainment)• Street Ships (Footprint Productions)• Furst Born (CBS Television) ✔ Reality Television:• Knock Knock Live! (Dick Clark Productions)• Skin Wars: Fresh Paint (Michael Levitt Productions)• Lip Sync Battle (Matador Content) ✔ Feature Film: • The Perfect Daughter (Artificial Person Productions)• Half Magic (The Bubble Factory)• The Year of Spectacular Men (Parkside Pictures & Tadross Media Group)• Dude (Dark Water Productions)• Dead Winter (Dark Continent, LLC)• The Bachelors (Firebird Films, LLC)✔ Commercials: • Berenger Law & Associates (Reigle Group)• Crest (Cap Gun Collective)

Orlando, Florida Area

Managed seamless and memorable guest experiences in the theme park industry, overseeing diverse aspects of customer service, addressing inquiries, and resolving issues promptly. Exhibited strong interpersonal and communication skills through collaboration with diverse teams, contributing to the enhancement of overall guest satisfaction and the maintenance of a positive park environment.✔ Fulfilled an average of 75 daily guest inquiries in person and on the phone by utilizing in-depth knowledge of the Universal & Citywalk.✔ Handled an average daily cash till of $2000.00 while performing standard concierge.✔ Offered this position due to my performance as Attractions Attendant from 09/2012-02/2014.

Orlando, Florida Area

Demonstrated attentiveness, consistently ensuring guest safety and satisfaction, operating and monitoring ride systems with precision, and delivering exceptional and enjoyable visitor experiences at the eleven-time winner of the Golden Ticket Award for the World’s Best Indoor Roller Coaster, Revenge of the Mummy.✔ Provided assistance in the operation of the Revenge of the Mummy rollercoaster, both on loading platforms and in the control booth. ✔ Maintained safety standards of the ride while working to solve efficiency issues.✔ Attended to guests needs while ensuring the guest experience reflects the values of Universal.

Fort Lauderdale, Fl

✔ Designed and facilitated the day to day operation of the company website.✔ Developed office organization strategies.✔Organized communication amongst clients and the Chief Financial Officer.

Tamarac, Fl

✔ Coordinated front office operation while operating the front register.✔ Resolved client questions and assisted with merchandise sales.✔ Recorded inventory and monitored stock levels.