Kesha Curney Email & Phone Number

Greater Atlanta Area

Major Responsibilities/Activities• Implement, configure, support the company’s internal and external data communications systems, which include the local area network (LAN) and wide area network (WAN), and systems. • Experience designing for a networking environment installing, system configuration, documenting, defining and, enforcing system standards. • Experience in configuring a switched and routed environment; 802.1Q and VLAN’s. • Exposure to network monitoring and analysis tools, including [Solar-winds]• Knowledge of Layer 2 technologies; CDP and Spanning-Tree• Perform software upgrades on network infrastructure.• Standardize network configurations for infrastructure across the globe.• Routing protocols: EIGRP and BGP• Exposure to Installing network hardware such as routers, switches and wireless access points.• Knowledge of Layer 3 technologies; including HSRP, GLBP and OSPF.• Experience configuring ACL's, Port-Channeling, NAT & PAT.• Exposure to Aero-hive Access Points Configuring/Troubleshooting• MS Visio for documenting network topology.• Products supported: A10, Arista, Cisco, Palo-Alto. • Exposure to Aero-hive Access Points Configuring/Troubleshooting• Knowledge of Firewalls, Intrusion Detection Systems/Intrusion Prevention Systems and other network security measures.• Exposure to Aero-hive Access Points Configuring/Troubleshooting• Develop and execute automated system testing scripts for a program being developed leveraging Kanban methodologies.• Knowledge of MPLS

Alpharetta, Ga

• To disconnect a computer set-up consisting of a monitor, console, key board, mouse, VOIP phones and, a box of personal items, from 1 desk.• Required to disconnect and reconnect PC’S• PC Technician’s role is to support and maintain in-house computer systems, desktops and, peripherals.• Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.• Provide troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.• Knowledge of computer set- ups and connections

Decatur, Georgia

• Worked with customers over 50 states helping resolve problems with phone service lacking a weak signal troubleshooting phone and apart of tier1.• Made payment arrangement for customers to pay their bill and sharing information on promotion deals • Assisted customers with ordering phones and supporting them through the steps to set up their account information • Made changes to customer account like address change adding authorization password changing name and wireless number • Produce quality control/satisfaction in recording, constantly seeking new ways to improve customer service• Suspending customers phone service activated phone line added new features on to account and explain ways to save money on different plans• Opening new accounts and upgrading existing service

Clarkston, Georgia

• Provide front line technical support. • Installing Window's software and hardware components• Configuring computer networks• Responsible for locating and ascertaining the nature of network errors using appropriate software• Identify additional infrastructure needs to improve efficiency• Setting up computer security measures like Norton• Coordinate with vendors for equipment repair and maintenance - computers, copiers, printers and other devices• Generate activity reports to help with infrastructure planning and staffing• Troubleshooting a variety of computer issues• Offering technical support on site or via phone

Norcross, Georgia

• Take inbound calls for cellular phones that needed activation• Gave customers prices, group rating, contracts, troubleshooting phone issues and ordering accessories• Handled administrative tasks for departments that include answering phones, data entry, faxing and filing• Maintain telephone inquiries and routed calls• Provided input regarding proposed hardware and software additions and changes

Networking Specialist, Computer And Information Sciences And Support Services

Activities and Societies: ISA, TAG, Cybersecurity Meetup

Enterprise Application And Development And Administration Certiifcate

System Administration And Management Certificate

Master'S Degree, Computer Science, 3.0