I am a senior business leader with over a decade of experience driving operational excellence, customer success innovation, and revenue growth across the insurance, automotive, and service sectors. With a proven track record of leading high-performing teams, transforming business processes, and delivering measurable results, I specialise in aligning operations with strategic goals to enable sustainable growth.Highlights of my career include:- Operational Leadership: Turned an underperforming site profitable within 11 weeks, driving $4.2M annual revenue and increasing efficiency by 28.5%.- Strategic Growth: Oversaw dual-site operations generating $10M+ annual revenue, implementing strategic initiatives that delivered $500K in incremental revenue and set a foundation for $21M in projected growth.- Customer-Centric Innovation: Managed high-performing insurance hubs and enhanced customer satisfaction by reducing turnaround times by 15%.- Technology Leadership: Currently completing an MBA in Technology at UNSW, focusing on digital transformation, data-driven decision-making, and strategic leadership frameworks.I am passionate about solving complex business challenges, fostering customer-first environments, and leveraging data and technology to drive innovation. I look forward to collaborating with organisations that prioritise growth, transformation, and operational excellence.