Communicated directly with customers and agents to build strong relationships. Conducted market research to identify trends, customer preferences, and competitive strategies.Managed social media marketing activities and maintained the business website. Entered and updated data to ensure accurate online representation.Prepare regular reports for management on business development activities. Strategic Planning(Develop and implement business strategies to drive growth in specific markets or sectors, Collaborate with marketing teams to create campaigns targeting key customer segments)

Trip Planning and Itinerary Creation (Designing customized travel itineraries based on client preferences, budget, and needs, Recommending destinations, attractions, accommodations, and transportation options, Advising on travel packages, tours, and experiences.Booking and Reservations (Handling bookings for hotels, car rentals, tours, and other travel services, Liaising with airlines, hotels, and other suppliers to secure the best rates and availability.Budget Management(Providing cost-effective travel options while meeting client expectations, Managing travel budgets, offering discounts or promotions where applicable)Sales and Promotions(Promoting and selling travel products and services to individual and corporate clients, Upselling additional services like travel insurance, premium upgrades, and guided tours)Sustainable and Responsible Travel(Promoting eco-friendly travel options and responsible tourism practices, Educating clients on minimising their environmental impact while traveling)Managed website administration and Customer Relationship Management (CRM) software.Handled HRM functions and supported email marketing campaigns.Customer Service(Offering expert advice and responding to client inquiries about travel destinations, safety, and cultural norms, Addressing travel-related concerns, changes, or emergencies promptly and efficiently, Ensuring customer satisfaction and building long-term relationships.

Managed human resource functions and administrative tasks. Coordinated events and functions, including logistics and planning. Supported the Managing Director in administrative operations.

Prepared key documentation, including Terms of Reference (TOR), board papers, and interview schedules.Assisted in conducting interviews, ensuring smooth and professional recruitment processes.Organised press conferences with the supervisors and staff, liaised with media, and drafted articles.Assisted in preparing itineraries for visiting journalists.

Assisted with administration and human resource functions.Coordinated events and functions, ensuring smooth execution( coordinating various events and functions, and managing all aspects from planning to execution)