• Underwriting of Short Term insurance policies• Finalization of Short Term insurance policies• Responsible for converting leads/quotes to sales

• Underwriting of Short Term insurance policies• Finalization of Short Term insurance policies• Responsible for converting leads/quotes to sales

• End-to-end claims for New National, I Smart, Santam and Absa Insurance• Conduct telephonic interviews with clients with regards to claims• Liaising with panel beaters and assessors with regards to client claims• Request SAPS reports from clients for claims reports• Contact SAPS and confirm report details for claim submission• Search for default judgments on client profiles• Request supporting documents from clients for claims process• Contact previous insurer for claims history• Conduct full analysis of all relevant documentation• Adhere to service standards and provide quality service delivery• Build positive customer relations and solve or escalate customer queries and complaints• Approve or decline the claim providing full reasons if the claim is a decline• Authorizations of claims for the department• Approve and reject claims bases on Loss Adjustor reports• Deal with rejections and cancelations of claims• Deal with the Ombudsman, Attorney and Legal complaints and queries

Quotations on Personal Short Term Insurance• Underwriting of Short Term insurance policies• Finalization of Short Term insurance policies Advising the customer on additional value added products Call downs on valued clients, informing them of the rewards program that was beingoffered Dealt with customers personal sensitive information Trained & coached new employees General and clerical support Ordering of stock for the office and vehicles Award received for Most Constant Sales ConsultantC