● Review, analyze and summarize media articles/company filings, social media content, online databases, regulatory bodies etc., from open sources. ● Conduct comprehensive research to filter information and identify any potential risk factors associated with companies and individuals, reporting the information available from within the public domain ● Customer Due Diligence by analyzing the social footprint of the customer. Research on active and passive media.● Create high quality due diligence reports in a timely manner on subjects across the globe as per the varying business and or compliance requirements of our clients. So that our clients can make informed decisions● Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.● Interpreted data and made recommendations from findings.● Worked on Tools such as ORCA, SAAS, JIRA, LEXIS NEXIS

● Collection of research databases from web reports and articles● Used databases like Hoovers, Factiva, Lusha, Bloomberg, Statista and other databases● Writing of transcripts with use of primary research and making research reports● Worked on multiple fields such as Food and Beverage, Apparel and Clothing, Technology, pharmaceuticals and many more● Forecasted and tracked marketing and sales trends by analyzing collected data.● Understanding of clients' business needs and accordingly generating the research through qualitative/ quantitative methods.● Collected and analyzed data on client needs, preferences and demographics to identify potential markets and factors influencing product demand.

● Claims Operation wherein we research customer's payments for North America credit cards which gets rejected, misapplied, missing, mis-encoded and credit balance refund requests for both consumer and commercial accounts. Support the harmonization of KPI/KRI along with KYC/CDD/CIP in order to prevent fraud.● Providing customer resolution, worked under Regulation Z.● Conducted research, gathered information from multiple sources and presented results. Worked on different roles from Misdirect to Missing, working on escalated cases.● Proved successful working within tight deadlines and fast-paced atmosphere.● Carried out day-to-day duties accurately and efficiently.● Resolved problems, improved operations and provided exceptional service.● Participated in team-building activities to enhance working relationships.