Customer Support Manager
Current
Apr 2024 - Present
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Keshav Chauhan Email & Phone Number
Manager of Customer Support@EasySLR| Customer Experience, Customer Success
at
EasySLR
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Manager of Customer Support@EasySLR| Customer Experience, Customer Success
Location
Gurugram, Haryana, India
Who is Keshav Chauhan? Overview
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Keshav Chauhan is listed as Manager of Customer Support@EasySLR| Customer Experience, Customer Success at EasySLR, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Keshav Chauhan.
Keshav Chauhan previously worked as Customer Support Manager at Easyslr and Manager of Customer Experience at Beatxp. Keshav Chauhan holds Bachelor'S Degree, Electronics And Communications Engineering, 8.3 from Lovely Professional University.
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EasySLR
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Profile bio
About Keshav Chauhan
With over 9 years of operations and customer service experience, I am a Manager of Customer Support at EasySLR. My core competencies include customer onboarding, customer success, and cross-functional collaboration.I spearhead innovative solutions that enhance the customer journey, such as implementing an Interactive Voice Response (IVR) system that reduced call volumes by 50%, engineering a dashboard that boosted productivity by 20%, and orchestrating seamless teamwork that improved customer satisfaction. Previously, I was an Assistant Operations Manager and a Central Account Manager at Practo, where I drove significant improvements in efficiency, service levels, communication quality, software adoption, and onboarding turnaround time. My mission is to create exceptional customer experiences in every interaction and lead high-performing teams that deliver value and results.
Current workplace
Keshav Chauhan's current company
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8 roles
Keshav Chauhan work experience
A career timeline built from the work history available for this profile.
Manager Of Customer Experience
Conceptualized and implemented an Interactive Voice Response (IVR) system for inbound calls, reducing call volumes by 50% and optimizing costssimultaneously. Engineered a comprehensive dashboard with key metrics, catalyzing a 20% surge in productivity. Orchestrated seamless cross-functional collaboration, significantly enhancing the overall customer.
Sep 2023 - Mar 2024
Assistant Operations Manager
* Orchestrated team expansion, driving a notable 12% surge in efficiency by elevating daily case resolution from 25 to 28 per person. * Pioneered a streamlined process implementation, catalyzing a remarkable 12% surge in call service levels from 78% to an impressive 90% within a mere 6 months. * Spearheaded a comprehensive feedback process overhaul.
Apr 2022 - Jun 2023
Lead Central Account Manager
* Orchestrated and guided a high-performing team of 5 Central Account Managers, entrusted with seamless onboarding and adoption of Prime customers. * Spearheaded a PAN India onboarding process transformation, achieving an exceptional 87% reduction in campaign go-live turnaround time, optimizing it from 15 days to a remarkable 2 days within an impressive.
Apr 2019 - Mar 2022
Senior Central Account Manager
* Championed and Scaled Prime Onboarding: Launched and impeccably expanded the Prime onboarding pilot initiative, spanning from a localized presence in 2 cities to an impactful PAN India reach. * Strategic Conversion for Revenue Growth: Spearheaded innovative strategies resulting in an outstanding 85%+ conversion rate of portfolio customers from Ray to.
Apr 2017 - Mar 2019
Customer Success Manager
* Client Relationship Cultivation: Fostered strong client relationships, ensuring satisfaction and seamless product adoption, resulting in elevated engagement and retention. * Strategic Solutions Tailoring: Leveraged deep product understanding to customize solutions, consistently delivering exceptional value and driving ROI for clients. * Data-Driven.
Jul 2015 - Mar 2017
Process Associate
Genpact
Feb 2015 - Jun 2015
Operations Executive
Next Gen Paper Solutions Pvt. Ltd.
Nov 2014 - Feb 2015
3 education records
Keshav Chauhan education
Bachelor'S Degree, Electronics And Communications Engineering, 8.3
Higher Secondary Education, Physics, Chemistry, Mathematics, 81.54%
B.R.Sr.Sec.School, Sikar
Senior Secondary Education, General Studies, 64%
Central Academy School , Alwar
FAQ
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Quick answers generated from the profile data available on this page.
What company does Keshav Chauhan work for?
Keshav Chauhan works for EasySLR.
What is Keshav Chauhan's role at EasySLR?
Keshav Chauhan is listed as Manager of Customer Support@EasySLR| Customer Experience, Customer Success at EasySLR.
Where is Keshav Chauhan based?
Keshav Chauhan is based in Gurugram, Haryana, India while working with EasySLR.
What companies has Keshav Chauhan worked for?
Keshav Chauhan has worked for Easyslr, Beatxp, Practo, Genpact, and Next Gen Paper Solutions Pvt. Ltd..
How can I contact Keshav Chauhan?
You can use AeroLeads to view verified contact signals for Keshav Chauhan at EasySLR, including work email, phone, and LinkedIn data when available.
What schools did Keshav Chauhan attend?
Keshav Chauhan holds Bachelor'S Degree, Electronics And Communications Engineering, 8.3 from Lovely Professional University.
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