Keshav Chauhan Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Conceptualized and implemented an Interactive Voice Response (IVR) system for inbound calls, reducing call volumes by 50% and optimizing costssimultaneously. Engineered a comprehensive dashboard with key metrics, catalyzing a 20% surge in productivity. Orchestrated seamless cross-functional collaboration, significantly enhancing the overall customer experience.

Bengaluru, Karnataka, India

* Orchestrated team expansion, driving a notable 12% surge in efficiency by elevating daily case resolution from 25 to 28 per person. * Pioneered a streamlined process implementation, catalyzing a remarkable 12% surge in call service levels from 78% to an impressive 90% within a mere 6 months. * Spearheaded a comprehensive feedback process overhaul, resulting in a noteworthy boost in overall communication quality, propelling the team's performance from 70% to a robust 85%… Show more * Orchestrated team expansion, driving a notable 12% surge in efficiency by elevating daily case resolution from 25 to 28 per person. * Pioneered a streamlined process implementation, catalyzing a remarkable 12% surge in call service levels from 78% to an impressive 90% within a mere 6 months. * Spearheaded a comprehensive feedback process overhaul, resulting in a noteworthy boost in overall communication quality, propelling the team's performance from 70% to a robust 85%. *Exhibited adept cross-functional collaboration, effectively truncating resolution turnaround time for social media escalations by an impressive 35%, skyrocketing from 15% to a notable 50%.* Demonstrated adept problem-solving, successfully eliminating internal bottlenecks and ushering a commendable 2% reduction in social media escalations within a concise 3-month timeframe. Show less

Bengaluru, Karnataka, India

* Orchestrated and guided a high-performing team of 5 Central Account Managers, entrusted with seamless onboarding and adoption of Prime customers. * Spearheaded a PAN India onboarding process transformation, achieving an exceptional 87% reduction in campaign go-live turnaround time, optimizing it from 15 days to a remarkable 2 days within an impressive 4-month period. * Strategically introduced metric-driven enhancements that yielded a substantial 20% surge in software adoption… Show more * Orchestrated and guided a high-performing team of 5 Central Account Managers, entrusted with seamless onboarding and adoption of Prime customers. * Spearheaded a PAN India onboarding process transformation, achieving an exceptional 87% reduction in campaign go-live turnaround time, optimizing it from 15 days to a remarkable 2 days within an impressive 4-month period. * Strategically introduced metric-driven enhancements that yielded a substantial 20% surge in software adoption rate, elevating it from 40% to a robust 60%. * Pioneered ongoing initiatives fostering robust team communication and collaboration, resulting in the creation of a more harmonious and productivity-focused team dynamic. Show less

Bengaluru Area, India

* Championed and Scaled Prime Onboarding: Launched and impeccably expanded the Prime onboarding pilot initiative, spanning from a localized presence in 2 cities to an impactful PAN India reach. * Strategic Conversion for Revenue Growth: Spearheaded innovative strategies resulting in an outstanding 85%+ conversion rate of portfolio customers from Ray to Prime, delivering a substantial boost in Annual Recurring Revenue (ARR). * Revamped On-call Renewals: Strategically devised and… Show more * Championed and Scaled Prime Onboarding: Launched and impeccably expanded the Prime onboarding pilot initiative, spanning from a localized presence in 2 cities to an impactful PAN India reach. * Strategic Conversion for Revenue Growth: Spearheaded innovative strategies resulting in an outstanding 85%+ conversion rate of portfolio customers from Ray to Prime, delivering a substantial boost in Annual Recurring Revenue (ARR). * Revamped On-call Renewals: Strategically devised and executed initiatives that elevated on-call renewal percentage for portfolio customers from below 30% to surpassing 50%, showcasing adeptness in driving value through efficient tactics.* Mastered Data Proficiency: Cultivated an advanced skill set in data entry, analysis, and reporting, playing a pivotal role in informed decision-making, and fostering superior business outcomes. Show less

Bengaluru, Karnataka, India

* Client Relationship Cultivation: Fostered strong client relationships, ensuring satisfaction and seamless product adoption, resulting in elevated engagement and retention. * Strategic Solutions Tailoring: Leveraged deep product understanding to customize solutions, consistently delivering exceptional value and driving ROI for clients. * Data-Driven Insights: Utilized data analysis to offer actionable insights, enhancing performance and aiding strategic decision-making for… Show more * Client Relationship Cultivation: Fostered strong client relationships, ensuring satisfaction and seamless product adoption, resulting in elevated engagement and retention. * Strategic Solutions Tailoring: Leveraged deep product understanding to customize solutions, consistently delivering exceptional value and driving ROI for clients. * Data-Driven Insights: Utilized data analysis to offer actionable insights, enhancing performance and aiding strategic decision-making for clients. * Cross-Functional Collaboration: Collaborated effectively with internal teams, ensuring a unified approach, and delivering comprehensive solutions to clients. * Performance Excellence: Surpassed targets, consistently exceeding client satisfaction, renewal rates, and revenue goals through effective account management strategies. Show less

Gurgaon, India

Gurgaon, India

Bachelor'S Degree, Electronics And Communications Engineering, 8.3

Activities and Societies: kho-kho, cricket

Higher Secondary Education, Physics, Chemistry, Mathematics, 81.54%

Senior Secondary Education, General Studies, 64%