- Manage a SaaS-based Electronic Health Record (EHR) product and associated support services- Regularly engage with Customers and Stakeholders to gather requirements and prioritizing Backlog.- Collaborate with cross-functional teams (Engineering, UI-UX, QA) to ensure successful Product Delivery- Prepared SWOT analysis, pro actively analyzed trend for Customer Escalation and worked on Potential Risk, this approach led to 90% reduction in client escalation.- Acted as the sole point of contact (POC) for the client, establishing and nurturing relationships, assisting with on boarding, training, and addressing daily challenges

Working as Customer Success/Account Manager for the strategic/enterprise clients and Serving as a liaison between clients and internal departments to ensure delivery of service on time.Driving Customer Success for strategic accounts to drive retention, renewal, product adaptation, client satisfaction and growth.Managing customer lifecycle by participating in implementation, managing on boarding charter, Scheduling Kickoff call to understand client expectation, behavior and complete KYC (SWOT) accordingly, prepare a plan for upselling or cross selling as per client’s business requirements.Engaging clients on routine call to develop long term relationship and keep updated with their business requirements to predict risk and prepare a roadmap with milestone.

Led Background screening, Pre-Employement check, Education background check of users applying for our clients. Mitigating risk of recruitment for clients.

Maintained data for the team in excel, generated daily/weekly reports. Used putty to extract raw data using SQL, convert it into excel and distributed it to team. Maintained Property information like location, property images.