Currently working as SQA Manager for the Dell EMC Data Domain Appliances product.o Responsible for certifying the co-existence & Interoperability of Data Domain with Dell EMC and third-party ecosystems using applications like – Networker, NetBackup, Avamar, CommVault, Veeam etc. o Along with functional, regression & compatibility testing on above solutions, establishing customer confidence by publishing the compatibility information for Data Domaino Driving automation strategy & implementation of compatibility, System testing and non-functional test suites using Python based framework o Leading a team of automation engineers working on above areas of SQA chartero Delivering high value customer solution requests with RPQ’s and POC’s generating additional revenue o Interacting closely with Product Management on RPQ’s, POC’s and customer request fulfilmentso Internal and external backup application vendor engagement driving partner programs and shared test activities o Assisting on customer escalations working with development, tech-support teams taking it to resolution.o Ensuring important quality aspects like Security, Scalability and performance are not compromised in the solutiono Building a culture of trust, encouragement & appreciations in the team, work as a team to achieve larger organization goalso Career planning - Guidance on building career plans for the team. o Mentoring and assisting the team members achieve career goals in the organization aligned with organizational goalso Building motivation and continuous improvement with career plans, feedbacks and events like Hackathon o Conflict management and ongoing performance feedback

Organize, facilitate, and lead technical teams to work together to resolve major incidents (escalations).Proactively escalate impacting events, establish and chair bridge calls, engage resolvers, and coordinate the resolution.Review of incident data to ensure the completeness and quality of the information collected.Process improvements in handling escalations with Tech-support

Backlog management & prioritization, driving the backlog items with scrum teams for feature development Handled delivery of NetBackup licensing related features, Security features and NetBackup User interface Involving customers and validate solution in the inception phase and throughout the development cycleProduct Demos & interactions with customers, Partners, Pre- Sales to gather feedback on ongoing product improvementsParticipation in conferences globally and presenting upcoming features and roadmap to customers and partners Supporting SE teams and SE leads across different regions on Customer queries, demos and future roadmapTriaging the customer escalations, prioritized them for Customer facing teams, Customer and partner interactions and getting the escalations resolved

The key highlights of this roles were as follows:Responsible for ensuring that QA team is following a defined QA process throughout the product lifecycle to achieve delivery goals and timelinesResponsible for the technical development and management of projectsWorked on various Software development models like Traditional waterfall model, Product Delivery framework and Agile development methodologyDriven the automation of test cases used MS-C# in the team and achieving automation targetsWorked as a QA manager/ Lead for Backup Exec’s Appliance releases with above responsibilitiesClosely worked on customer escalations with different teams Building a culture of trust, encouragement & appreciations in the team, work as a team to achieve larger organization goalsMentoring and assisting the team members achieve career goals in the organization aligned with organizational goalsBuilding motivation and continuous improvement with career plans, feedbacks and events like Hackathon

Responsible for ensuring that QA team is following a defined QA process throughout the product lifecycle to achieve delivery goals and timelinesCreated detailed QA plans, prioritized work assignments and assigned projects/features based on available resourcesManaged day-to-day decisions of project teams, including bug priorities, work assignments and work sequencing. Responsible for the technical development and management of projectsDriven the automation of test cases used MS-C# in the team and achieving automation targetsWorked as a QA manager/ Lead for Backup Exec’s Appliance releases with above responsibilitiesClosely worked on customer escalations with different teams Building a culture of trust, encouragement & appreciations in the team, work as a team to achieve larger organization goalsMentoring and assisting the team members achieve career goals in the organization aligned with organizational goalsBuilding motivation and continuous improvement with career plans, feedbacks and events like Hackathon Conflict management and ongoing performance feedback

Complete functional & regression testing activities of major Backup Exec agents like Oracle , Linux , Enterprise Vault agent, MS-SQL, MS-Exchange & VMware and Hyper-V agentsTest plan reviews, identifying new test cases, building complex setup configurations (Microsoft Clusters, Oracle Real Application Clusters etc.)Building automation of test cases using home grown automation framework called Test-Engine and later MS-TFS and C#Performance, persistence, co-existence and security (PEN) testingEscalation and customer support requests to qualify solutions

- Worked on the Backup Exec Customer cases at front-line, Advance and escalation levels on email, Chat and voice support channels.- Worked as Technical coach/lead, responsible for guiding support engineers on solving customer’s issues maintaining the support SLA’s.- Worked on handling critical Backup Exec escalations in backline (L3) support level.- Working on upcoming releases in advance and educating support teams- Lead the Backup Exec Advance technical support team of 8 Engineers

This total experience includes tenure at IBM Global services, Pune for a year and IBM Support provider MITS, Pune for 2 years.This includes supporting IBM Servers running Windows 2000 and NT 4.0