- Managed and provided technical support for all IT infrastructure, including servers, networks, hardware, software, and cloud environments, ensuring system stability, security, and optimal performance while troubleshooting and resolving user issues efficiently.- Managed asset inventory for over 200+ devices, including new device imports, physical stocking, and lifecycle management, ensuring 100% accuracy in asset tracking and reporting.- Fulfilled PC lifecycle management (LCM) requests, processing an average of 50+ devices per week for new setups, repairs, recertifications, and reimaging, reducing downtime by 30%.- Performed device fulfillment for Windows, Mac, iPhone, and iPad platforms, handling over 100+ break/fix and swap requests monthly, with a 95% success rate in meeting service-level agreements (SLAs).- Handled accessory requests and conducted device investigations, resolving 90% of unknown device issues within 48 hours to maintain operational efficiency.- Managed asset offboarding for 150+ devices monthly, including diagnostics, sanitation, and recycle pickup requests, reducing e-waste by 20% through sustainable practices.- Ensured timely shipping and receiving of assets, maintaining an on-time delivery rate of 98%, contributing to overall productivity and minimal disruption to client operations.- Improved customer retention by 10% through high-quality technical support and follow-ups.

- Improved website load times by optimizing code, reducing server requests, and compressing images, resulting in a 40% increase in site speed.- Developed 20+ responsive websites using HTML, CSS, JavaScript, and frameworks like React and Angular, improving user engagement by 30%.- Led a team to redesign a company website, increasing web traffic by 50% and boosting conversion rates by 25% within six months.- Integrated APIs and third-party services into websites, decreasing development time by 35% and enhancing site functionality.- Maintained 99.9% website uptime by implementing monitoring and error-handling processes, ensuring seamless user experience.- Reduced website bounce rate by 20% through UI/UX improvements and A/B testing.- Streamlined development process, reducing deployment time from 5 days to 2 days, improving team productivity by 40%.- Built custom e-commerce solutions, leading to a 15% increase in online sales for clients.Increased mobile compatibility across websites by 45%, boosting mobile traffic and engagement.