Keshav Adhikari Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

❖ Troubleshooting software and hardware issues in a Windows based environment (Windows 10/11, O365, Intune, Azure AD, Active Directory, Networking, etc.)❖ Perform user account administration maintaining user access in the various Systems and Software❖ Updating clients on progress during problem resolution and Maintaining Knowledge base to facilitate prompt.

Australia

❖ Delivering exemplary customer service by engaging directly with clients and team members, including handling computer setup, phone, and printer setup, driver updates, as well as software and application installations.❖ Taking responsibility for troubleshooting network issues, system problems, operating system updates, and upgrades, while also performing.

New South Wales, Australia

Australia

❖ Triage application issues, troubleshoot, and propose solutions to known issues.❖ Communicate effectively with internal teams (Development Team and Client Services Team) regarding new issues.❖ Provide general application support.❖ Communicate with users and clients to resolve known issues.❖ Produce high-quality Knowledge Base Articles for user support.

Chatswood, New South Wales, Australia

• Responsible for handling questions and concerns of customers with professionalism
• Maintaining solid customer relation and resolving customer complaints and managing database records
• Identifying and fulfilling customer needs to achieve satisfaction
• Handling different customers complaints and providing appropriate solutions with alternatives
• Processing customer accounts and filing documents including keeping records of customer interactions