Keshav Ramful Email & Phone Number

Mauritius

Mauritius

- Execute B2B and B2C-related marketing communications activities to TLC's focused target markets via corporate/property electronic direct marketing and direct mail (EDM)- Execute internal communication activities to the Team Member audiences- Track & manage reporting for Marketing Communication activities- Provide excellent service to external and internal customers in other departments- Maintain and update automated comms to past guests and subscribers- Monitor TLC database on all markets and ensure data quality- Ensure that data capture is aligned with the group's target minimum across the portfolio of hotels.- Execute/monitor all touch points along the brands' guest digital journey (booking and stay)- Provide support to properties in building their respective quarterly communications to past guests- Provide support on marketing communication activities in the context of commercial "Missions"- Ensure the intranet is always up to date and easy to navigate

Mauritius

- Support planning and delivery of CRM strategies across The Lux Collective brands so as to develop advanced e-communications and customer loyalty. - Email Marketing: support scheduling, design, testing and deployment of email campaigns - Work with the Marketing Communication Team, the E-commerce team and the CRM supplier to implement a series of tactical customer lifecycle marketing campaigns via email. - Optimise current database segmentation for targeted marketing activities, and develop channels for data capture across all customer touchpoints - Track the performance of CRM KPIs and compile monthly reports

Grannum Road, Vacoas, Mauritius.

- Conceptualised and designed: contents based on the MWF logo re-branding since March 2019,photobook under close supervision of the Executive Director, large format signboards for the NorthernIslets and South East Islets Programme, organisation’s official brochure and regular graphic tasks- Filling up and updating of contents via the Content Management System (CMS) of the MWF website,with regular contact being kept with the website-managing company VGR Solutions Ltd- Acted as lead for volunteers by providing daily tasks, including updating data on the CMS of the newwebsite. Also reviewed their work and reported to the Communications Manager on a regular basis- Social Media Management: Manage the Facebook page, Twitter account, YouTube Channel andInstagram account of the organisation according to a concise communications plan- Photographer for EcoTours/CSR Activities of major Mauritian companies on Ile aux Aigrettes- Photographer for private MWF Bird Watching Tour at Black River Gorges National Park- Video producer and editor for; key events such as World Wildlife Day, One-Year Commemoration ofthe Wakashio disaster and for key projects such as the WIOSAP/BIOPAMA project- Regularly answer queries by local/international funders - Conceptualised and designed branding elements for the Friends of Mauritian Wildlife (in partnershipwith EMTEL) launched in March 2022. Produced and edited a promo video for the event as well.- Conceptualised and designed the Kestrel Brochure and various artworks for partners of the MauritiusKestrel Conservation Programme (Total Energies, AdNA and Standard Bank) for the officialisation of theMauritius Kestrel as the National Bird of Mauritius on the 12th of March 2022

Level 12, Hennessy Court, 27 Pope Hennessy Street, Port-Louis, Mauritius.

- Social Media Manager: Managed the Facebook page, Twitter account, Instagram and LinkedIn account of the company- Regularly updated the company's website via the back-office- Designed adverts/logos for CITC's services - Updated CITC's clients' database in regards to TradeCom and other related organisations

La Tour Koenig, Pointe Aux Sables.

- Continued to attend weekly briefings - Conducted interviews on my own with various personalities, managers, directors, CEOs, artists, business owners and many more- My photographs are still included in every issue of the magazine- Still abided by my personal time-plan to meet deadlines for page/articles/photos submission- The difference upon completion of my training with the Expat Times team, I have fully grasped the notion of communicating with anybody with all due respect

Portlouis

- Attend weekly briefings- Conducted and also assisted interviews with various personalities, managers, directors, CEOs, artists, business owners, etc.- The difference upon completion of my training with the Expat Times team, I have fully grasped the notion of communicating with anybody with all due respect- Always abide by a personal time-plan to meet deadlines for page/articles/photos submission- My photographs were included in all editions of the magazine and in some of Le Matinal as well

La Source, Flacq, Mauritius

- Welcomed customers by greeting them; offering them assistance.- Directed customers by escorting them to racks and counters; suggesting items.- Advised customers by providing information on products.- Helped customer make selections by building customer confidence; offering suggestions and opinions.- Documented sale by creating or updating customer profile records.- Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.- Kept clients informed by notifying them of preferred customer sales and future merchandise of potential interest.- Contributed to team effort by accomplishing related results as needed.

Mount S.E., The Mount, Pamplemousses.

- Attended regular meetings where I voiced out my opinions- Rearranged the clients’ database- Worked in the back-office for the creation of the Manser Saxon Website and for Maluti’s website as well- Managed Facebook pages of clients’ notably, Inicia, Manser Saxon, Maluti Communications itself and Oeudor- Updated the projects database of all clients

Ebene Cybercity, Mauritius

As an outsource company based in Mauritius, calls were made to French citizens, on behalf of the main company based in France, and meetings were arranged with an agent to discuss TAX matters.

Msc Project Management

Master In International Business

Bachelor’S Degree, Mass Communication, Good Standing

This course offers the chance to develop skills and knowledge in two or more related fields of study at the intersection of media.

High School

I have completed and passed my Cambridge School Certificate and Cambridge Higher School Certificate at this college.