Conducted comprehensive manual functionality testing for applications in both the QA and UAT environments within the Salesforce platform, ensuring system reliability and user satisfaction. Actively analyzed Jira tickets associated with the application, meticulously testing and validating them in the QA environment to identify and resolve defects. Collaborated with the Quality Assurance (QEA) team to author high-level test cases for the application, rigorously evaluating them in both QA and UAT environments, and providing concise pass/fail status reports.Configured and customized Salesforce objects, fields, and layouts to meet business requirements, enhancing the usability and functionality of the platform.Utilized Salesforce's data management tools such as Data Loader to perform data migration and data quality assurance, ensuring data integrity across systems.Implemented security settings, including role hierarchies, profiles, and permission sets, to maintain data privacy and compliance with organizational policies.Created and managed workflows, validation rules, and process automation to streamline business processes and improve efficiency.Developed and maintained reports and dashboards to provide actionable insights to stakeholders, supporting data-driven decision-making.Assisted in the deployment of Apex classes, triggers, and Visualforce pages, contributing to the development and customization of the Salesforce environment.Provided user training and support to ensure effective utilization of Salesforce features and functionalities.