• As a part of Infrastructure Team, managing modern desktops and engineering their configuration to match best working standards for bank globally. To provide solutions to the bank with an overview to enhance/reduce the load/automate the existing Device and workspace along with application configuration and deliver it with documentation to the various teams.• Do the operation management for L1 and L2 Team• As ap part of Resonetics support team responsible for server management and windows administration work. Mainly working on Concierto L2 and L3 tickets.• As Server Administrator Responsible for all the Server Backup, Production changes, Meetings, Cab calls, Escalations, P1 Calls, Crisis calls, MIM Calls, Root Couse analysis for server infrastructure.• Managing azure and AWS infrastructure for project• Exchange Administration - Responsible for creating Mailboxes, Distribution Lists in hybrid environment (on prem and o365), Managing various 0365 license using Admin portal. Mailboxes Migration from on prem to O365• Domain administrator for Active directory infrastructure, Responsible for all the changes for infrastructure management. Active Directory and Azure AD- Infrastructure management, working on user, groups, GPO, AD Certificates, workstation, OU, Subscription, Identity & Access management.• Responsible for building and managing application servers and support. Provide L2 and L3 support on incident basis as application SME. Vendor and license management for applications. Responsible for application deployment and access management.• With the help of SCCM Responsible for application OS Patching, Testing, Deployment, Application upgrade.• Responsible for new user onboarding and offboarding. • Printer Management.• Involved in Security Patching and application Patching work. • Share technical reports as and when Project Manager demand. • Lead the technical sessions for team. • Do vendor management for applications and hardware.

• As a part of Product Engineering Team, managing modern desktops and engineering their configuration to match best working standards for bank globally. To provide solutions to the bank with an overview to enhance/reduce the load/automate the existing Device and workspace along with application configuration and deliver it with documentation to the various teams.• Designing and leading Projects with Agile and lean control Methodology to accurately match projects deadline with their best possible outcomes. Guiding & Training Test Team as well Support Team for smooth Project transition & acceptance in live environment.• Engineering windows OS and Application TS (SCCM) for easy deployment across network.• Release management of MS OS build, Patching and feature upgrades for global estate.• SCD Document Creation and Implementation for windows Builds and Browsers• GPO Management for windows client devices. • SME for Browser Engineering- Own MS Edge, Google Chrome, Mozilla Firefox, Internet Explorer. Managing Releases and Deployment of monthly security updates, P1 Patches across the global estate of Barclays.• Defect Management and resolution by serving L3 Level of troubleshooting matching Bank’s SLA using JIRA.• Works on Incident and Change management using Service-now tool.• Managing Engineering Lab Infra – Creating\Building the Servers, VDI, Physical laptop\desktops using V-center and SCCM infrastructure. Managing Patching and compliance. Access management using Active Directory. LDAP Certificates renewal. Server change requests like Application deployment, Storage upgrade, Active directory changes, GPO Changes, VLAN issues, Proxy issues, Firewall issues.• Managing Azure Active directory.• Maintaining documents on SharePoint, confluence.• Vendor and Asset Management.Projects Managed and delivered-• 1803 Base build creation• 1909 Base build creation and Servicing upgrade• Branch Build• Win 10 Counter Build• SLJ 20H2 Build• One Browser

• Act as central point of contact for HSBC business representatives throughout processing implementation projects end-to-end execution• Provide 3rd Level Support to EMEA & HNAH Countries.• Coordination with all teams in EMEA & HNAH Countries.• Work on Restricted Access Management.• Creation of new images in accordance with guidelines provided by security team.• Work on Migration project of machines from windows 7 to Windows 10.• Subscription Pack Management and Testing new builds.• Own the Applications & Provide Application Support.• Own Global Build\OS Management• Creation and deployment of Group policy’s in the HSBC deploying via GPO admin tool• Ensuring the deployments are delivered in a controlled manner as per requirement and within SLA• Responsible for reviewing and testing of all releases to production before deploying • Perform daily system monitoring, verifying the integrity and availability of all resources, systems, and key processes; review system and application logs and verify completion of scheduled jobs• Apply operating system patches and upgrades on a regular basis and upgrade administrative tools and utilities using SCCM tool• Coordinate with vendors like Microsoft and Lenovo and ensure end to end resolution for any business case• Troubleshooting and performing root cause analysis for Problem Tickets • Manage the identity and access management for new users in Active Directory• Application rollout and support for business entities within HSBC• Coordinate with the vendors as and when required• Participate in IT infrastructure development initiatives • Asset Management• Team Management in absence of Manager.• Documentation & Governance of Processes.

• Worked on SNOW ticketing tool.• Worked on Incident and Tasks as per SLA.• Handled VPs & Directors issues with no escalations.• Leaded multiple projects like HDD to SSD migration, RAM Installation, Meeting room Maintenance, 22” Dual monitor installation, Faulty laptop renovation, OS Migration.• Coordinated with concerned team for issues related with Asset, COMM, NT & IS team.• Worked with vendors for IT related issues.• Handled remotes issues for APAC sites where IT supporter was not available• Handled PMI activities which includes smooth migration of systems to Amdocs network.• Worked on OS migration project, Windows XP, windows 7,8.1,10• Taken care of laptop backups on Wonova Serever.• had AD Access for daily activities.• Handled first level troubleshooting of extension phones• Handled online forms for approval of IT Asset.• SLA Management, assigning tickets to the Team members depending on the Roster to each member.• Maintained and updated operational procedures.  Handled & coordinated with telephony team for phone issues Handled SIM card related issues with vendor & customers. Handled Printer related issues Supported in Data center Activities Guided customers about the process in Amdocs Worked on MAC Devices. Worked on Mobile devices for configuring mails and related troubleshooting.

Credit Suisse Group is a leading financial services company, advising clients in all aspects of finance, across the global and around the clock.• Worked on ITIL based Call logging tool called Remedy and SNOW.• ProvidedRemote Support on calls for Singapore, Mumbai and Pune based location’s user.• Worked On Mails• Provided technical Remote support to the customers over the Avaya Phone.• Deal with all the issues related with Applications, Network, LAN, WAN, VPN, Smartcard, Outlook, Entrust, Internet, Intranet, Printers, Share drives, Lync, Ms Office, Active directory, Antivirus• Done Troubleshooting with individual client & customers and providing the required customer service.• Logged all support calls and resolved issues or dispatch to the appropriate area for resolution.• Resolved customer problems and ensured satisfaction.• Handled VM related basic issues• Provided daily operational support and system administration for core network infrastructure. • Identified, diagnosed, and resolved network problems. • Worked on troubleshooting of complex LAN/WAN infrastructure• Responsible to resolving trouble-tickets raised by clients through phone, email or remote access.

Job Profile: -BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets.• Handled the technical L2 Calls. • Installed all type of operating systems.• Configuring LAN, WAN, Wireless and edge security equipment. • Helped in Server activities like Switch, router patching, hardware issues or configuration.• Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation• Worked on ITIL based Call logging tool called Remedy and ITSP.• Provided a Remote support on call to US and Pune based location’s user.• ProvidedRemote technical support via Microsoft office communicator desktop sharing and Microsoft Remote assistance.• Worked on VoIP technologies. • Attended various calls on MS Outlook 2003, 2007 & 2010.• Worked on Migration Project of Windows 7.• Handled the reporting Part like IMAC, Printer Database, Asset Database.• Handled all the VC calls and devises.• Handled various issues regarding Symantec Antivirus.• Configured and handled the Network Printer issues. • Coordinated with Vendors for Hardware issues. • HandledVPN related issues. (Like Cisco Any connect related issue, RSA token, connectivity issue at client location).