Rakesh Tailor Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Responsible for managing the entire life-cycle of employees in the organisation. My primary responsibilities included managing the onboarding and offboarding process, ensuring that all new employees were properly integrated into the company, and that all departing employees were offboarded in a timely and efficient manner.In addition to managing the JML.

London, England, United Kingdom

• Responsible for the day-to-day running and optimisation of a modern, virtual, multi-channel contact centre – serving both consumer and B2B enquires. This role was responsible for both front and back office roles.
• Coordinated the customer care team, driving performance. Delivering agreed to timescales and budgets to maximise productivity & quality – coupled with analysing and measuring departmental performance to ensure KPIs are.
• Maintained a close working relationship with the managing director and other senior members in order to review and improve the company’s objectives.
• Provided on-going coaching, support, training and of the team as required in order to review and improve the company’s aims and objectives.
• Developed and maintained excellent client/customer relations, resolving any complaints in a timely and effective manner, including root cause analysis to reduce frequency, improve the customer experience and build the.
• Proposed changes as appropriate to optimise operational efficiency.

London, United Kingdom

• Maya Design is a small, London based design, construction and property rental business – carrying out projects in both residential and commercial buildings.
• Communicating with stakeholders regarding project needs and goals.
• Assessed and reported on project progress.
• Surveyed properties to assess potential and degree of work required
• Created property plans on AutoCAD in order to obtain planning permission.
• Managed major work programmes in conjunction with the Design & Project Managers and specialist consultants on-site, acting as the liaison for all parties involved.

London Flagship, Oxford Circus

• Initially recruited as a Christmas temp but invited to become permanent and within just a few months, was promoted to Senior Sales which started an avalanche of rapid advancements through a range of clothing and.
• Handpicked to launch several new London stores, training employees in sales, merchandising and staff management ensuring all protocols and techniques were in place to operate a customer focussed and profit making.
• Launched and established the first store in Spain, training and supporting staff to such a high standard they were independently able to launch new outlets themselves across the country.
• Managed and motivated teams of between 6 and 15 sales staff and supervisors assigning duties and creating rotas, including planned and emergency absence cover.
• Accurately process employee changes (starters, leavers, contractual changes, etc) through Workday in time for payroll cut-off and other key dates.
• Analysed sales and produced detailed reports to inform stock control and merchandising strategies to attract, engage and motivate customers to make purchases.

Bachelor Of Arts (Ba), Industrial And Product Design

A Levels, Fine Art, Graphics, Information Communication Technology