Rakesh Tailor Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

Responsible for managing the entire life-cycle of employees in the organisation. My primary responsibilities included managing the onboarding and offboarding process, ensuring that all new employees were properly integrated into the company, and that all departing employees were offboarded in a timely and efficient manner.In addition to managing the JML (Joiners, Mover and Leavers) process, I was also responsible for overseeing the application testing and delivery process. This included working closely with the development team to ensure that all applications were thoroughly tested and delivered on time.The role required me to work closely with various stakeholders across the organisation, including HR, IT, and finance. I was responsible for ensuring that all stakeholders were aligned on the JML process and that all processes were followed consistently across the organisation.

London, England, United Kingdom

Responsible for the day-to-day running and optimisation of a modern, virtual, multi-channel contact centre – serving both consumer and B2B enquires. This role was responsible for both front and back office roles, covering a broad range of functions, general enquiries, retention, technical enquiries, complaints and collections.Charged with creating amazing experiences for the customers, Leading & inspiring the customer care & billing teams and ensuring the day-to-day operation is not only running smoothly, but continuously improving. Reporting to the managing director and as a member of the senior leadership team, this position held a strong, central voice across the organisation, working closely with the product, marketing and sales teams.• Coordinated the customer care team, driving performance. Delivering agreed to timescales and budgets to maximise productivity & quality – coupled with analysing and measuring departmental performance to ensure KPIs are achieved.• Maintained a close working relationship with the managing director and other senior members in order to review and improve the company’s objectives.• Provided on-going coaching, support, training and of the team as required in order to review and improve the company’s aims and objectives.• Developed and maintained excellent client/customer relations, resolving any complaints in a timely and effective manner, including root cause analysis to reduce frequency, improve the customer experience and build the reputation of the business.• Proposed changes as appropriate to optimise operational efficiency.• Implemented and provided support for commercial activity including tendering and mobilisation of new services where required.• Authored email & letter content in line with company and best practice guidelines.• Represented Daligas at industry conferences.• Owned complex problems, generated and implemented solutions. A problem solver/point person for queries and learning fixes where needed.

London, United Kingdom

Maya Design is a small, London based design, construction and property rental business – carrying out projects in both residential and commercial buildings. • Communicating with stakeholders regarding project needs and goals.• Assessed and reported on project progress. • Surveyed properties to assess potential and degree of work required• Created property plans on AutoCAD in order to obtain planning permission.• Managed major work programmes in conjunction with the Design & Project Managers and specialist consultants on-site, acting as the liaison for all parties involved.• Ensured the correct policies, procedures and processes relating to lettings, sign ups, tenancy commencements and voids are followed, tort notices are issued when appropriate, and that the property meets the lettable standard, and any outstanding repair or estate maintenance issue is reported and followed up.• Interior designing, decorating and furnishing.• Sourcing properties, researching the area and target market.Demonstrated the ability to• Be extremely versatile, filling any job role required.• Stay organised, work under pressure and meet deadlines.• Learn and adapt quickly to new requirements and situations.• Build relationships with clients and contractors.

London Flagship, Oxford Circus

Initially recruited as a Christmas temp but invited to become permanent and within just a few months, was promoted to Senior Sales which started an avalanche of rapid advancements through a range of clothing and accessories sections/stores in senior shop floor roles - culminating in a move to the administrative supervisor in the flagship store.• Handpicked to launch several new London stores, training employees in sales, merchandising and staff management ensuring all protocols and techniques were in place to operate a customer focussed and profit making establishment.• Launched and established the first store in Spain, training and supporting staff to such a high standard they were independently able to launch new outlets themselves across the country.• Managed and motivated teams of between 6 and 15 sales staff and supervisors assigning duties and creating rotas, including planned and emergency absence cover.• Accurately process employee changes (starters, leavers, contractual changes, etc) through Workday in time for payroll cut-off and other key dates.• Analysed sales and produced detailed reports to inform stock control and merchandising strategies to attract, engage and motivate customers to make purchases.• Undertook responsibility for all, although very few, complaints, calmly diffusing any volatile situations, listening and resolving issues satisfactorily in order to retain patronage.• Performed end of day cashing up and next day set up.• Administered payroll functions utilising a computerised system.• Ensured the store opens and closes smoothly and confirm sales targets are met.• Ensured staff satisfaction and decreased the staff turnover within my team.• 100% scored on secret shopper reports every quarter during my tenure. This is an increase from 76%.

Bachelor Of Arts (Ba), Industrial And Product Design

A Levels, Fine Art, Graphics, Information Communication Technology