Kessdika Kabilan Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Coordinated and managed logistics for key business planning meetings and strategic sessions - Created procedures for how PES Strategic Sessions are conducted to assist Team Leads in knowing how to interact by providing.
• Tracked and monitored the progress of projects the business had acquired and supported the cross-functional collaboration amongst teams -… Show more
• Tracked and monitored the progress of projects the business had acquired and supported the cross-functional collaboration amongst teams - Conducted User Acceptance Testing prior to system launches resulting in a.
• Created and supported the development of content (i.e. Knowledge Base Articles, Store Communications) for the business to enhance the experience for Store Users
• Worked cross-functionally with other teams across the enterprise to support various business planning activities - Met with other teams to ensure any new business changes are aligned with PES’ incident management.
• Trained Team Members on incident management processes to ensure issues reported by Store Users are resolved within the Service Level Agreements

Markham, Ontario, Canada

• Assisted with the day-to-day operations of the pharmacy, including preparing and dispensing medications, maintaining inventory, and building effective and professional relationships with the patients.
• Expert knowledge in HealthWATCH application. An in-house developed software application used by Shoppers Drug Mart and Loblaw pharmacies to perform the day-to-day operations in a pharmacy.
• Liaised with Team calmly and clearly to ensure that operational procedures are followed… Show more
• Liaised with Team calmly and clearly to ensure that operational procedures are followed based on information's gathered from patient interactions during stressful situations.
• Managed calls from patients and other healthcare organizations to quickly analyze and perform necessary dispatch actions. Show less

Markham, Ontario, Canada

• Identified and assessed customer’s needs to achieve satisfaction
• Built sustainable relationships and trust with customer accounts
• Met personal and team sales targets
• Handled customer complaints, provided appropriate solutions and alternatives within the time limit; followed up to ensure resolution met customer’s satisfaction