Enabling organizations to lead in the fast-moving digital world by connecting business and technology operations in real time with Jira Align (formerly AgileCraft). Heading the super-charged Content Design Team, we deliver and scale cutting-edge content for Jira Align, as well as across Atlassian products, platforms, and services.

Create cutting-edge technical content and provide global content strategy for AgileCraft, the world's first scaled agile-management platform. AgileCraft was acquired by Atlassian in April of 2019.

• Build and lead a team of Technical Writers and Translation Specialists, creating cutting-edge, global content including online help, self-service content portals, video walkthroughs, and community forums.• Define Agile themes, initiatives, and user stories for release cycles; develop all budgets, project schedules, KPIs, and content management and distribution strategies for the organization.• Introduce new Technical Communication technologies, such as federated search of all content resources, in-system concierge platforms, and customer-feedback systems.• Manage the overall global direction of MicroStrategy technical content to increase customer satisfaction, reduce reliance on technical support, and improve training and onboarding.

• Responsible for all aspects of Top Down System’s Technical Service teams: Quality Assurance, Technical Communications, Customer Support, and Project Management.• Develops communication infrastructures, business transformation programs, E-Learning and training programs, core communications and collateral materials, and change management communications.• Manages all third-party product integrations, beta-testing and pilot programs, proof-of-concept engagements, and communication platforms (support portals, defect and project tracking tools, intranets, wikis, blogs, web sites).• Defines and enforces all budgets, project schedules, milestones, business requirements, stakeholder analysis, and performance metrics for division.• Facilitates Agile/Scrum methodology, including writing user stories, user-acceptance criteria, backlog prioritization, and sprint retrospectives.

• Managed the Technical Communications division of OPNET Technologies, Inc. (now Riverbed, NASDAQ: RVBD). • Managed, supervised, and tasked large team of direct reports, consisting of technical writers, editors, production specialists, and graphic artists.• Maintained a 100% retention rate for division over 7-year tenure.• Partnered with Support division to provide complete suite of KB articles, videotutorials, and learning materials to streamline Support staff services.• Oversaw entire suite of OPNET’s technical communications materials (user documentation, help files, computer-based training modules, technical marketing collateral, and web content).

• Charged with ensuring overall quality of all InforMax/Invitrogen (now Thermo Fisher) software products.• Hired and managed QA team (7 direct reports).• Managed work performed by QA staff to ensure products met the requirements and expectations of InforMax and end users.• Implemented automating testing, defect tracking, and test-driven development.

• Gathered, defined, and delivered complete learning products suite (training and reference guides, online help, and online training courses) for a virtual marketplace; developed tools for tracking and managing rollout; focused on budget management and monitoring customer satisfaction.• Globalized (localization/translations) learning products suite using Internet-based technologies. • Developed procedures to drive document standardization for requirements definition process of Product Development Life Cycle

• Wrote technical documentation for information technology software; planned, researched, and developed documentation for technical manuals, installation guides, and technical specifications. • Lead team of 11 technical writers, coordinating all projects/schedules. • Built online help, web help, internal and client online technical libraries, GUI standards, and all other technical documentation associated with company software.

• Wrote and edited documentation for Department of Justice. • Coordinated and managed rollouts of national marketing campaigns for Government agencies.

• Taught English, spelling, and reading to fifth and sixth grade classes.