Requirements Gathering• Following timelines, planning & prioritizing• Understanding and articulating the sequence of the implementation process• Explaining the requirements gathering process and thoroughly understanding the data andinformation that is needed to set up a new client in bswift• Properly filing and maintaining required documentation, detailed notes from client meetings, and notables tracked from implementationSystem Configuration• Entire system setup including but not limited to plans, rates, rules, benefit classes, plan details, customization, alerts, library, login page, employee homepage, admin homepage, reporting, and add¬on modules.Data Load• Initial data load of demographic, benefit election, and all other data needed during implementation, as well as the setup of automated inbound demographic imports• Validating data from external sources and performing data mapping as needed• Data integrity Quality Assurance (QA) Testing Pre¬Go Live• Analyzing implementation documents to ensure system setup reflects client requirements• Creating and performing test¬case scenarios to identify defects and potential issues with system setup prior to releasing the site to the client• Preparing the system for User Accepting Testing (UAT) and guiding stakeholders through theprocessClient Education and Risk Management throughout Implementation• Identifying red flags and potential threats and roadblocks to meeting deliverables and launching the system on time• Educating clients on best practices• Conducting system training for HR and broker¬level users pre¬Go Live

• Actively participate and contribute to project client kickoff & ongoing calls/meetings, helping to firmly establish and execute on agreed upon firm and client expectations• Build, customize, configure, and test employee-facing benefits enrollment platforms• Collect, analyze, and audit data from various sources• Assist in identifying key milestones and develop timelines for initial implementation, subsequent renewals, and site updates • Manage internal and external resources in a manner necessary to meet project deadlines and resolve issues that arise• Work cohesively with other team members in an effort to achieve a successful and positive client experience.• Communicate with clients and team in a pleasant, professional manner• Manage client expectations aggressively, anticipating possible issues and working to resolve them in the most efficient manner• Proactively identify ways to improve client satisfaction

Assistant to the Senior Pastor• Responsible for fielding phone calls from church members and non-members • Schedule appointments with church members and non-members• Manage the Senior Pastor’s calendar by ensuring that all appointments, speaking engagements, and writing assignments are on his calendar • Book flights and prepare travel packets for all ministry-related travel outside of the cityMembership and Assimilation• Responsible for scheduling and coordinating one-day membership classes• Schedule elder interviews for people who have attended one-day membership classes• Assist pastors with interviewing new member candidates• Work with baptism candidates to prepare them for baptism • Prepare pastors’ and members’ meeting packet for those attending• Manage the church's member information database (Planning Center Online)• Responsible for sending written communications to members• Serve as the administrator of the church's Life Groups - working to place new members in Life Groups and coordinating training for new and potential Life Group leaders

• Actively participate and contribute in client kickoff & ongoing calls/meetings, helping to firmly establish and execute on agreed upon firm and client expectations• Build, customize and test employee-facing benefits enrollment platforms• Collect, analyze and audit data from various sources• Assist in identifying key milestones and develop timelines for initial implementation, subsequent renewals and site updates • Manage internal and external resources in a manner necessary to meet project deadlines and to resolve issues that arise• Work cohesively with other team members in an effort to achieve a successful and positive client experience.• Communicate with clients and team in a pleasant, professional manner• Manage client expectations aggressively, anticipating possible issues and working to resolve them in the most efficient manner• Proactively identify ways to improve client satisfaction

• Process daily requests for Certificates of Insurance, including new, ad hoc and renewal requests, to ensure clients are covered in a timely manner • Fulfill client requests within defined Service Level Agreements (SLA) to offer outstanding service • Maintain both written and verbal lines of communication with internal and external clients on a day-to-day basis in a business-appropriate manner • Prepare correspondence according to department guidelines • Read, analyze, and interpret general business correspondence • Participate in other projects/activities as needed• Collaborate with team members and assist other business areas during high volume periods • Adhere to individual quality and productivity requirements qualifications

• Responsible for monitoring the performance of Government Ministries and State Agencies• Maintain Government Performance Management database by entering project-related data on Government projects • Categorizing Government projects according to predetermined Key Result Areas (KRA’s) and Key Performance Indicators (KPI’s)• Assist in the implementation of a custom build Government Performance Management System to Government entities• Provide technical support to the division which oversees and tracks the progress and efficiency of Government Ministries and State Agencies• Provide user insight to further develop the Integrated Performance Management System• Facilitate and conduct user training sessions at Government Ministries and State Agencies• Prepare reports relevant to monitoring and evaluation of the Government’s performance• Assist in the development of the Office of the Prime Minister’s strategic plan

• Provide product information for customers via telephone, email and face to face conversations• Utilize Inventory Control System to advise customers on the best products to meet their • Answer inbound phone calls from customers and respond based on the request of the caller• Work closely with the purchasing department to give advice for the sourcing of new products in demand by customers• Work closely with the Corporate Sales Manager to assist in the management of corporate sales accounts• Prepare and sent product quotations to customers and organizations via fax and email• Receive and process purchase orders from corporate buyers and Government Ministries • Collaborate with drivers to ensure to products are delivered to buyers efficiently and effectively

• Responsible for contacting alumni and friends of the university to update their contact information• Update prospective donors on university developments• Solicit financial donations to assist the university in its continued development• Responsible for handling extremely confidential donor information such as full credit card information