• Experience with Software Defined Networking (SDN) engineering, concepts and service models.• Data Centre experience including HP Servers, Citrix, Network protocols and IETF Standards• Good understanding Virtual Private Network L2 and L3 solutions and OSPF, BGP, Routing/Switching protocols and XMPP• Proficient with Linux operating systems – CentOS - RHEL• Knowledge of IP/MPLS, routing and switching techniques.• Conducting performance analysis for critical issues and providing recommendations on corrective actions• Strong hands-on experience in troubleshooting software or network problems• Maintaining problem status and problems resolution records via ticketing system(s)• Interfacing with regional TEC (Technical Expertise Centers), Customer Account Teams, other• Business Units, for technical consultation and Customer support concerns• Debugging complex product installations, resolving complicated product problems by applying both established procedures and creative alternatives• Enhancing the capabilities to learn end to end solution/products of various mobility customers• Maintaining awareness of new features via training and cross-training co-workers;• Conducting workshops for customer specific applications as customer prime; and• Providing on-call cell phone support to customers on a 24x7x365 basis

 Developed expertise from Technical Support Analyst Taking care of Escalation cases from SMB(Level-1) and ATAC(Level-2) as a Senior Engineer Provide floor support and assistance to entry-level team members for all kinds of issue and help them with resolution Provide Technical training to new team members (both SMB and ATAC) on all SonicWall products Taking care of customer complaints, provide appropriate solutions and alternatives within SLA duration Resolving escalated Software and Hardware related issues with Engineering and Production teams to ensure quality products for customers by implementing configuration in lab environment. Work closely with Engineering and product marketing teams on new technology introductions and remain technically competent with all products Take ownership of technically complex customer reported issues from web and phone and work closely with the customer until it is completely resolved working with senior support engineers Implementation, Configuration and Management of network security products (Firewalls, SMA devices, IPS, VPNs including IPSEC, IKEv2, TLS and SSL) Provided support for installation of VMware, ESXi 5.5, 6.0 and 6.5 for deployment of SonicWall Virtual Firewalls Support for SonicWall reporting database (based on MySQL) - Global Management System (GMS) Setup the test environment as necessary for replication of the customer reported issues and provide the documentation on the setup Create and maintain knowledge base content for peers and customer use and reference

• Design and install well-functioning computer network, connections, and cabling• Perform troubleshooting to system failure and identify bottlenecks to ensure long-term efficiency of network• Troubleshooting and Maintenance of PC. Other Computer peripherals like Printer, scanner etc.• Fundamentally responsible for measuring and fine tuning circuitry and electronic instruments on and off-site; repairing and testing , Updating software in accordance with service or maintenance contracts• Instrumentally accountable for designing, orchestrating and facilitating training, ensuring internal and external customers have the skills required to perform duties to the best of their abilities• Utilizing outstanding analysis and administrative skills to record results and maintain daily spreadsheets and databases, carefully examining field incident data and schematic diagrams• Collaborating with internal departments, proactively using skills in all aspects of the electronic assembly, disassembly and reassembly processes on complex electronics hardware and software.• Instrumentally accountable for testing electronic units and modules to an agreed and specified test method and program using company equipment and techniques • Troubleshooting, diagnosing and rectifying faults, offering customers telephone and high-speed internet support for setting up or resolving issues on LAN and WAN networks• Retaining accurate and legible test records for test parameters completed, faults found and time taken on various stages of the test.

• Playing a pivotal role starting up and maintaining WAN and LAN networks, RF oscillators, Transmitters, RF connectors and Filters, Receivers, Modulators, Amplifiers and Noise power• Performing duties on Reliability testing as HAST (Highly Accelerated stress test), HTS (High Temperature Storage), TC (Temperature cycle), THB (Temperature Humidity Bias) and HTOL (High Temperature Operating Life)• Deploying key skills and resources to complete bench level and ATE testing on devices using Credence PAX and FLEX Automated Tests System • Expertly undertaking initial failure analysis such as visual inspection, cleaning, retesting and Environmental chambers – carrying out HTOL• Responsibility for configuring and verifying boards According to Voltage and current basis on schematic and data sheet of product, producing data log Comparison pass and fail by Pivot table

• Skillfully executing key actions as a Project Engineer, including conceptualizing a number of projects; overseeing design, procurement, testing and manufacture • Simultaneously directing and guiding numerous complex and high-value projects from inception to completion, leading teams of designers, engineers, technical consultants and contractors• Directing tasks to multi-disciplined teams of workers and third party providers, where necessary, providing technical guidance and training to non-technical workers• Liaising and negotiating with senior management and key stakeholders to set expectations and to ensure service provision meets business needs and complies with corporate policy and procedure• Conducting detailed planning and leading the design and engineering teams, overseeing strategic investigations, carefully monitoring progress towards key project milestones• Methodically and proficiently assessing and identifying project opportunities and risks, providing support to project managers and staff, enforcing and adhering to health and safety regulations