Ketan Goverdandas Email and Phone Number

As an entrepreneurial-minded Opticians Company Director, I continue to passionately lead a dynamic team, delivering exceptional optical care and customer service. With a keen focus on the customer element, I've cultivated lasting relationships by providing expert guidance on eyewear choices, overseeing the precise dispensing of prescriptions, and ensuring an environment that prioritises patient needs. My commitment to precision and quality is mirrored in my approach to optimising operations and implementing effective sales strategies, consistently exceeding revenue targets and customer satisfaction benchmarks. Moreover, I've leveraged my entrepreneurial spirit to explore innovative opportunities within the optical industry, positioning our store for sustained growth. Joining my network means connecting with a visionary leader who remains dedicated to enhancing the world of eyecare and driving entrepreneurial success in this ever-evolving field.

As an Area Manager for Boots Opticians, I have successfully overseen and managed the operations of 27 stores in the East Anglia region. With 14 direct reports, I am responsible for providing guidance and leadership to my team to ensure that all stores meet and exceed their targets.My expertise in retail management, customer service, and team development has allowed me to maintain high levels of customer satisfaction and employee engagement across all stores. I have a proven track record of improving sales performance, driving operational efficiency, and implementing effective cost-saving measures.As a skilled communicator and relationship-builder, I have developed strong partnerships with key stakeholders, including store managers, colleagues, and external vendors. My ability to foster collaborative working relationships has enabled me to deliver successful area projects, such as the launch of new product lines and store refurbishments.With a passion for continuous improvement, I am constantly seeking new ways to innovate and enhance our services to better meet the evolving needs of our customers. I am also committed to developing my team's skills and capabilities and have implemented various training and development initiatives to support their growth and career progression.

Managing flagship practice (one of top 20 stores in the company) within the London and South East Flagships, with a passion for customer care and leading sales. Challenging and coaching my team to go above and beyond their sales targets. Identifying more opportunities to help my practice grow, managing our costs and increasing volume. I look after my customers and business with a professional and ethical approach whilst delivering maximum achievable profit.

Managing two store's at boots opticians within Hertfordshire area, with a passion for customer care and leading sales. Challenging and coaching my team to go above and beyond their sales targets. Identifying more opportunities to help my practices grow, managing our costs and increasing volume.I look after my customers and business, with a professional and ethical approach whilst delivering profitability for our practices. I lead colleagues to view the practice through the eyes of a customer so that their needs are never forgotten. Together we bring discipline to the delivery of exceptional practice standards and I encourage colleagues to use their customer insights to make bold improvements. With an inspiring customer vision and future practice plan, this enables the team to drive business performance, which we closely monitor. Think beyond my own practice and share my learning’s across the region.I am entirely committed to developing my team and find every opportunity to grow colleague skills and build on their success, to the benefit of the wider business-Develop a clear, long-term plan in response to changing marketconditions and business goals and adapt this in collaboration withthe team. I engage the team in my vision and its implementation.-Continually network and actively build relationships with otherswithin Boots and externally. I use my relationships to collaborativelydrive business improvements and maximise opportunities forcustomers.-Lead and inspire the team to drive KPI’s and deliver a profitablepractice. I ensure the team understands the revenue generated fromeach service and potential areas of revenue loss.-Lead and inspire the team to build strong relationships by using theirintuition, understanding and personal desire to care for customersand each other to create a high performing team.-Known as a leader who grows others. I have a clear successionplan and spot talent in all areas of the business.

Motivating and developing the store team to ensure they meet customers’ needs and provide great service. This involves everything from recruiting the best people and managing their work rotas to monitoring their personal training and development plans. Working closely with the Joint Venture Partner, make sure that every customer who walks through our door receives the very best service.-Manage the recruitment and induction of new staff -Ensure all customer complaints are dealt with efficiently and effectively -Ensure the leadership vision in the store is in line with Specsavers Vision and Values -Utilise reports and management information in relation to Key Performance Indicators -Set relevant performance targets and bonus schemes for all staff -Discuss and set business objectives with the store JVP/Director -Understand and motivate store staff to get results -Understand employment law and manage staff performance accordingly -Develop commercial opportunities through effective PR, marketing and corporate products -Create a culture of “Customer First” in store -Customer excellence results, including MAZE as well as Mystery shop -Ensure all business objectives are met or exceeded -All staff are managed effectively, and supported with their own learning and development -Cash, till and debtor management is in place and accurate -Support the store directors to create a positive and energetic team environment -Live the values and behaviours – lead by example, make it happen -Help people understand their role, what’s expected and how they fit in -Create opportunities for regular discussion and manage performance -Meet and exceed all personal and team goals -Understand the profit and loss accounts and balance sheets -Conduct break-even analysis -Manage cash flow effectively -Deliver the leadership vision for the team -Inspire others to achieve the store vision -Be an ambassador for the Specsavers brand at all times

Personally delivering an ophthalmic dispensing service to a consistently high clinical and customer-service standard, which drives sales, profit and customer loyalty.-Liaise with optometrists to ensure that each customer I dispense receives a consistent quality handover.-Ensure that all customers have a clear understanding of dispensing options for their prescription.-Understand the relative costs of different products and the costs of managing non-tolerance cases and use this to guide product recommendation and dispense-Contribute to achievement of individual and team sales targets by demonstrating effective professional sales techniques.-Keep up to date with professional guidelines and legislation. -Assist the customer in selecting the most suitable lens type for their prescription, and carry out all measurements accurately.-Keep up-to-date with current promotions and features and benefits of core/non-core products.-Ensure that dispensing is carried out in line with British and European Standards, professional guidelines and Specsavers best practice.-Perform any other duties as may from time to time be reasonable requested by the senior dispensing optician or store manager / JVP (Store Directors)-Meet and exceed all personal and team goals-Be an ambassador for the Specsavers brand at all times