Ketan Kinikar Email & Phone Number

Mumbai, Maharashtra, India

AccountabilitiesSales Leadership:o Develop and execute comprehensive sales strategies to achieve revenue targets and market expansion goals.o Foster a high-performance sales culture, including setting clear objectives, providing coaching and mentorship, and implementing effective sales methodologies.o Collaborate closely with the sales team to identify new business opportunities and maintain strong relationships with key clients.Operational Excellence:o Oversee day-to-day operations to ensure efficiency, quality, and scalability across all departments.o Implement best practices and operational procedures to enhance productivity and reduce costs.o Lead cross-functional teams to drive process improvements and innovation initiatives that support business growth and customer satisfaction.Financial Management (P&L Responsibility):o Manage the company's financial performance, including budgeting, forecasting, and financial reporting.o Monitor key financial metrics and KPI’s to track performance against targets and drive strategic decision-making.o Identify opportunities for cost optimization and revenue enhancement to maximize profitability.Strategic Leadership:o Work closely with the CEO and executive team to develop and execute long-term strategic plans that align with the company's mission and objectives.o Drive initiatives to enhance operational efficiency, competitiveness, and market positioning.o Evaluate market trends and competitive landscape to capitalize on opportunities and mitigate risks.Team Development and Culture:o Build and nurture a high-performing team by attracting top talent, fostering a culture of collaboration and continuous improvement.o Provide leadership and guidance to department heads and employees, promoting professional development and employee engagement.o Uphold and reinforce the company's values, ethics, and standards of conduct across all levels of the organization.

Mumbai, Maharashtra, India

o Responsible for driving Revenue, Growth and Profitability for Mumbai Region.o Designing and deploying strategies that enable the growth of business through existing and new products & customers.o Driving organic growth across all business streams and identifying cross-selling and up selling opportunities across all the strategic relationships.o On the Operational front, ensured that all operational deliverables as per the SLA’s and Internal Dashboards are achieved.o Ensured that the bottom line i.e. operational costs are kept to bare minimum thereby increasing profit margins.o Administratively ensured that all the warehouses are kept abreast as per the Internal Safety and Security Policy.o Ensured to maintain the EBITDA & GP of the Region.

Pune, Maharashtra, India

o Driving Revenue, Growth and Profitability for the region - 'Rest of Maharashtra & Goa' by designing and deploying strategies that enable the growth of business through existing and new products & customers.o Developing and deploying business strategies for the service lines of Secured Storage Services (SSS), Business Process Outsourcing Services (BPO), Digital Solutions (DS) and Cloud and Data Centre Services (CDS) for the region.o Driving organic growth across all business streams and identifying cross-selling and up-selling opportunities across all the strategic relationships.o Ensuring that the KPI’s for Operations, Quality & Customer Service teams are met by strict adherence to operational processes and closely monitoring service delivery and Customer Satisfaction Index. o Driving innovative solutions for cost optimization, expansion, resource re-distribution, technological intervention etc.o Maintain / Reduce operating costs through quality and process improvements.Key Achievements:o Awarded as “Leader of the Month – August 2018” for outstanding performance.o Awarded as “Best Branch for FY 2018-19” for exemplary contribution in the overall development of the region ranging from revenue growth to exceptional commitment in service delivery and customer delight.o Awarded as "Best Branch for FY 2022-23" for revenue growth to exceptional commitment in service delivery and customer delight.

Mumbai, Maharashtra, India

o Spearheaded Operations & Service Delivery for Record Management Services (RMS) & Document Management Services (DMS) for the region.o Project Manager for key BPO Projects of large Banks, NBFC's and Insurance Companies.o Headed the biggest region in the country, with a team size of 300+ team members spreadacross various portfolios in Operations, Logistics, Customer Service & Warehouse management.o Provided effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience.o Liaised with the clients on a regular basis on operational deliverables and developed new business opportunities. Have been able to successfully garner two new large projects.o Monitored overall functioning of operational processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.o Carried RCA of all service failures and advising team to take immediate corrective and preventive steps to ensure non-recurrence in future.Acknowledgements:o Successfully migrated and stabilised two significant BPO Projects.o Had been instrumental in two the biggest migrations for the company of approx. 1 M cartons in a record time.

Mumbai, Maharashtra, India

o Managed all end to end aspects of Operations & Service Delivery for North & Western India.o Developed and managed key operational projects to bring in alignment with business needs and management strategy.o Implemented all Operational processes and their adherence on an ongoing basis and ensure administrative functionality at all times.o Review performance of all offices periodically as per operational targets and take corrective actions for improvement wherever required.o Supervising and guiding branches on closure of Customer complaints & Grievances.o Responsible for planning, designing, directing and monitoring a wide array of functions like New Business Operations, Customer Service, Persistency, Policy Servicing, Claims and Compliance at the regional level.o Devising & implementing various processes for the region to ensure smooth functioning of day to day operations.o Responsible for monitoring & maintaining the persistency level of the region by floating various contests, continuously interacting with the sales team and motivating team members to achieve the maximum persistency ratio. Have the distinction of taking the Region to the number one slot PAN India in YTD collections for FY 2013-14.o Coordinating with Senior Bank Officials like General Manager, Zonal Managers and Bank Branch officials for early submission of pending Applications Forms, improving persistency / renewal collections for the region.Key Achievements:o Developed and designed the ‘Branch Operations Manual’, a detailed document describing array of functions to be performed by the branch.

Navi Mumbai, Maharashtra, India

o Assisting the Head – Client Relationship in monitoring & resolving the customer queries and complaints.o Responsible for implementation of Client Relationship Management (CRM) module across the company.o First level escalation for all customer grievances.o Responsible for grievance redressal of the company within the stipulated timeframe as prescribed by IRDA.o Management Representative for ISO 9001:2008 certification.o Management Representative for ISO 10002:2004 certification.o Certified Internal Auditor for ISO 9001:2008 Quality Management System.o Certified Lead Auditor from LRQA for ISO 9001:2008 Quality Management System.

Pune, Maharashtra, India

o Spearheaded Operations, Customer Service & Compliance for all the branches in Rest of Maharashtra & Goa.o Responsible for planning, designing, directing and monitoring a wide array of functions at the region including New Business, Customer Service, Claims and Audit/Compliance.o Responsible for improving the persistency level of the region. Floating various contests, continuously interacting with the sales team and motivating team members to achieve the desired renewals targets.o Responsible for promoting alternate modes of collection (ECS, EFT, Credit Card or Online payments).o Underwriting Non-Medical cases up to Rs 15 Lakhs Sum Assured.o Responsible for improvement in Customer Service quality. Customer Service Desk formed in all the branches of the region & customer awareness meets held at various locations.Key achievements:o Awarded as the “Best Processing Centre Head for Least numbers of Audit Errors for Financial Year 07-08”.o Awarded as the “Best Processing Centre Head for Highest Processed Ratio for Financial Year 09-10”.o Winner of “Mission Completion Contest” for FY 09-10.o Awarded as Numero Uno Processing Centre in the Renewals Contests for Quarter 2 of FY 2010-11.o Have been recognized as the Processing Centre with least attrition rate in the region.

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

Bcs, Computer Science

Bachelor in Computer Science

Hsc, Science

Activities and Societies: Cricket - Zonals (West)