Experienced Telecom(OSS/BSS) and IT Professional | Linux Enthusiast | Cloud Infrastructure Expert | VoIP Specialist | AWS & Azure CertifiedI am a seasoned professional with a passion for Linux and open-source technologies. With over 9 years of dedicated experience in the Telecom Domain & IT Software, I specialize in managing complex cloud and on-premises environments. Professional Certifications• Microsoft Certified: Azure Fundamentals (AZ-900)• AWS Certified Solutions Architect – Associate (SAA-C03)· 9+ years of experience working in Telecom Domain & IT Software· Managing Support teams to ensure the smooth delivery of projects & Support· Customer Support and Managed Services professional· Managed customer Platform of Cloud and On-Prem environments.· Strong exposure on Linux platform (Implementation & Maintenance's )· Implementation of Single server, Multiple Cluster setup, HA setup.· Participate in a meeting with engineering to prioritize urgent bugs & enhancements· Worked closely with Level-4 Dev Engineers, PMG &QA team for any technical escalations and resolution· Excellent knowledge and experience in designing and enhancing processes related to product support.