Ketan Anand Email and Phone Number
Ketan Anand work email
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Ketan Anand personal email
Anchoring client relationships at Leegality, I specialize in enhancing customer experiences through effective process recommendations and mapping product capabilities to business goals. Our team has successfully driven product adoption and retention, ensuring our clients achieve their desired outcomes with our document infrastructure solutions.Empowering clients with hands-on training and support is central to my role; it's about solving their queries and refining onboarding for seamless integration. With a focus on proactive risk identification and mitigation, we've cultivated lasting partnerships and boosted customer satisfaction, earning trust and fostering loyalty within our client base.
Consentin By Leegality
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Senior Solutions ConsultantConsentin By LeegalityBengaluru, Ka, In
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Product SpecialistLeegality Nov 2023 - PresentBengaluru, Karnataka, India -
Customer Success LeadLeegality Mar 2022 - Nov 2023Bengaluru, Karnataka, India• Act as a techno-functional consultant and provide recommendations on process to Leegality's Enterprise clients• Configure and manage client’s use of Leegality; Assist and Train clients to do it on their own.• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals.• Drive product adoption, increasing overall retention and achieve process success for customers.• Support clients to resolve queries or bugs, as and when required.• Gather feedback on product experience during the entire customer lifecycle via targeted surveys.• Share best practices with clients on how to achieve product success with Leegality.• Identify risks proactively, mitigate and escalate as deemed appropriate.• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities.
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Key Account ManagerZoop.One Aug 2020 - Feb 2022Pune, Maharashtra, India• Develop and manage client portfolios. • Sustain business growth and profitability by maximizing value. • Analyze customer data to improve customer experience. • Hold product demonstrations for customers. Improve on boarding processes. • Mediate between clients and the organization. • Handle and resolve customer requests and complaints. • Minimize customer churn. • Improve customer NPS ration Aid in product design and product development. • Operate as the lead point of contact for all matters specific to our customers • Support and coordinate with the tech team to ensure seamless delivery to clients • Collect feedback and survey on customer satisfaction • Become SPOC for allocated customer -
Account ManagerAdecco Jun 2019 - Dec 2019Bengaluru, Karnataka, India• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability in IT Product industry space• Handling various clients, managing relationships, client escalations & resolving it within TAT• Manage end to end client relationship including pitching, negotiation, contracting, billing/ invoicing, payment collection, tracking and problem-solving• Working with the internal stakeholders to ensure that the client requirements are met within the TAT -
Account ExecutiveCollabera Inc. Jun 2017 - Jun 2019Responsible for managing one of highest revenue generating account/client division.• Coordinating walk-in’s at client locations.• Attending client meeting for clear understanding of requirements and building rapport with Managers and POC’s.• Planning, directing and controlling all phases of a Client Account in order to increase market shares/profits and encourage growth. • Responsible for all SLA's to ensure contract compliance .• Presenting qualified candidates to clients and driving the delivery process to closure. • Building and maintaining relationships with internal and external customers on a continuous basis through a high volume of phone calls, emails, and written correspondence. -
Digital Marketing ConsultantMcaffeine Feb 2017 - Mar 2017Bengaluru Area, India• Worked as a Digital Marketing intern. • Learnt how an e-commerce brand builds its visibility on different market places. • Finding out creative ideas and contents which would eventually result in increasing the visibility of the brand. -
Brand AmbassadorTowngroove Dec 2014 - Jan 2015Bengaluru Area, IndiaI worked at Towngroove as a Brand Ambassador. My responsibility was to increase the presence of the brand on different social media platforms.
Ketan Anand Skills
Ketan Anand Education Details
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Information Technology -
Computer Science -
Science
Frequently Asked Questions about Ketan Anand
What company does Ketan Anand work for?
Ketan Anand works for Consentin By Leegality
What is Ketan Anand's role at the current company?
Ketan Anand's current role is Senior Solutions Consultant.
What is Ketan Anand's email address?
Ketan Anand's email address is ke****@****era.com
What schools did Ketan Anand attend?
Ketan Anand attended School Of Management And Entrepreneurship, Iit Jodhpur, Visvesvaraya Technological University, Kendriya Vidyalaya.
What skills is Ketan Anand known for?
Ketan Anand has skills like Microsoft Office, Windows 7, Windows 8, Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Public Speaking, C++.
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Ketan Anand
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Ketan Anand
Pgdm Candidate At Pibm | Founder Of Animation Loft | Focused On Innovation In Animation, Marketing, And Business SolutionsPune -
Ketan Anand
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Ketan Anand
Delhi, India
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