Ketan Anand Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Act as a techno-functional consultant and provide recommendations on process to Leegality's Enterprise clients
• Configure and manage client’s use of Leegality; Assist and Train clients to do it on their own.
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals.
• Drive product adoption, increasing overall retention and achieve process success for customers.
• Support clients to resolve queries or bugs, as and when required.
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys.

Pune, Maharashtra, India

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers. Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.

Bengaluru, Karnataka, India

• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability in IT Product industry space
• Handling various clients, managing relationships, client escalations & resolving it within TAT
• Manage end to end client relationship including pitching, negotiation, contracting, billing/ invoicing, payment collection, tracking and problem-solving
• Working with the internal stakeholders to ensure that the client requirements are met within the TAT

• Responsible for managing one of highest revenue generating account/client division.
• Coordinating walk-in’s at client locations.
• Attending client meeting for clear understanding of requirements and building rapport with Managers and POC’s.
• Planning, directing and controlling all phases of a Client Account in order to increase market shares/profits and encourage growth.
• Responsible for all SLA's to ensure contract compliance.
• Presenting qualified candidates to clients and driving the delivery process to closure.

Bengaluru Area, India

• Worked as a Digital Marketing intern.
• Learnt how an e-commerce brand builds its visibility on different market places.
• Finding out creative ideas and contents which would eventually result in increasing the visibility of the brand.

Bengaluru Area, India

I worked at Towngroove as a Brand Ambassador. My responsibility was to increase the presence of the brand on different social media platforms.

Master Of Business Administration - Mba, Information Technology

Bachelor Of Engineering (B.E.), Computer Science

Aissce, Science