Ketan Mittal Email & Phone Number

Bengaluru, Karnataka, India

• Set up end-to-end solutions for CMDB and CSDM, ensuring comprehensive data management and compliance with industry standards.
• Engaged with stakeholders, including business analysts and project managers, to gather requirements and establish technical specifications for ServiceNow solutions, ensuring alignment with business processes and goals.
• Streamlined the process of upgrading ServiceNow to its latest versions, actively exploring and implementing new features to enhance productivity and adherence to industry standards.
• Supervised the security of ServiceNow implementations, ensuring compliance with established security best practices and industry standards.
• Governed and supported shared development teams, enforcing best practices with a focus on delivering value through strategic portfolio management and minimizing customizations.
• Explored and applied cutting-edge technologies such as NLU, Gen AI, and predictive intelligence to develop innovative solutions for clients, enhancing product management and service delivery.

Mumbai, Maharashtra, India

• Utilized Agile Methodologies to manage projects effectively, ensuring timely delivery and high-quality outcomes.
• Led project management efforts, coordinating tasks, and ensuring alignment with business goals.
• Maintained strong interpersonal skills to facilitate communication between technical teams and stakeholders.
• Conducted thorough Discovery to identify and address system inefficiencies, improving overall architecture.
• Leveraged Business Analytics to drive data-informed decisions and optimize ServiceNow implementations.
• Designed and implemented REST APIs to enable seamless integration between ServiceNow and other systems.

Mumbai Area, India

• Served as a Subject Matter Expert for CMDB, SPM, and Discovery, ensuring efficient Service Delivery.
• Integrated ServiceNow with RPA services to create automated incidents, improving service delivery and user satisfaction.
• Integrated ServiceNow with SAP and Yellow Messenger, enhancing system interoperability and client relations.
• Engaged in business development activities, identifying opportunities for growth and improvement.

Mumbai, Maharashtra, India

• Created custom applications using ServiceNow to handle sourcing requests.
• Developed integrations with Refog to fetch data from the HR database, enhancing data accuracy and accessibility.
• Configured ITIL Service Level Management for multiple vendors, ensuring compliance with SLAs.
• Led the team to achieve customer excellence, delivering successful projects in IT Operations Management.
• Enhanced Human Resource Service Delivery through optimized software infrastructure solutions.

Mumbai Area, India

• Lead Developer on ITSM applications.
• Developed and maintained system components such as UI Policies, UI Actions, Script Includes, Business Rules, Client Scripts, SLAs, Workflows, Record Producers, and Integrations.
• Analyzed the current ServiceNow instance and proposed improvements.
• Received appreciations from key stakeholders for exceptional performance.