Ketan Mittal Email & Phone Number

Mumbai, Mh, In

Bengaluru, Karnataka, India

• Set up end-to-end solutions for CMDB and CSDM, ensuring comprehensive data management and compliance with industry standards.• Engaged with stakeholders, including business analysts and project managers, to gather requirements and establish technical specifications for ServiceNow solutions, ensuring alignment with business processes and goals.• Streamlined the process of upgrading ServiceNow to its latest versions, actively exploring and implementing new features to enhance productivity and adherence to industry standards.• Supervised the security of ServiceNow implementations, ensuring compliance with established security best practices and industry standards.• Governed and supported shared development teams, enforcing best practices with a focus on delivering value through strategic portfolio management and minimizing customizations.• Explored and applied cutting-edge technologies such as NLU, Gen AI, and predictive intelligence to develop innovative solutions for clients, enhancing product management and service delivery.• Leveraged architecture expertise to design scalable and sustainable ServiceNow solutions, supporting long-term strategic goals.• Utilized strong stakeholder management skills to maintain effective communication and collaboration with key stakeholders, ensuring successful project outcomes.

Mumbai, Maharashtra, India

• Utilized Agile Methodologies to manage projects effectively, ensuring timely delivery and high-quality outcomes.• Led project management efforts, coordinating tasks, and ensuring alignment with business goals.• Maintained strong interpersonal skills to facilitate communication between technical teams and stakeholders.• Conducted thorough Discovery to identify and address system inefficiencies, improving overall architecture.• Leveraged Business Analytics to drive data-informed decisions and optimize ServiceNow implementations.• Designed and implemented REST APIs to enable seamless integration between ServiceNow and other systems.• Applied strong communication skills to convey technical concepts to non-technical stakeholders effectively.• Developed and maintained comprehensive architectural documentation to support system scalability and sustainability.• Created and responded to Requests for Proposals (RFP), securing new business opportunities.

Mumbai Area, India

• Served as a Subject Matter Expert for CMDB, SPM, and Discovery, ensuring efficient Service Delivery.• Integrated ServiceNow with RPA services to create automated incidents, improving service delivery and user satisfaction.• Integrated ServiceNow with SAP and Yellow Messenger, enhancing system interoperability and client relations.• Engaged in business development activities, identifying opportunities for growth and improvement.

Mumbai, Maharashtra, India

• Created custom applications using ServiceNow to handle sourcing requests.• Developed integrations with Refog to fetch data from the HR database, enhancing data accuracy and accessibility.• Configured ITIL Service Level Management for multiple vendors, ensuring compliance with SLAs.• Led the team to achieve customer excellence, delivering successful projects in IT Operations Management.• Enhanced Human Resource Service Delivery through optimized software infrastructure solutions.

Mumbai Area, India

Lead Developer on ITSM applications.• Developed and maintained system components such as UI Policies, UI Actions, Script Includes, Business Rules, Client Scripts, SLAs, Workflows, Record Producers, and Integrations.• Analyzed the current ServiceNow instance and proposed improvements.• Received appreciations from key stakeholders for exceptional performance.